Change Management, Free, Interview and Service

When nonprofit strategic planning goes wrong

Candid

AUGUST 23, 2023

In addition, we will share several of our organization’s free educational and planning resources to support your efforts throughout this piece. As one leader we interviewed advises , “There’s a culture piece that needs to be considered at the same time as the rest of the plan.

San Francisco

San Francisco Nonprofit Metrics Boston

Using Everyday Technology to Improve Your Services

NTEN

APRIL 10, 2012

Read the complete article -- and the rest of the issue -- when you subscribe to the journal for free! ] But technology can offer straightforward, inexpensive means of providing higher quality services and create numerous opportunities to do more with less—even in our current economic climate. By Laura S.

Service

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How to Get Leadership Buy-in for Streamlining Your Grantee Application

sgEngage

FEBRUARY 8, 2024

You can ask your grantees for feedback through surveys, interviews, focus groups, or informal conversations. Technology adoption: More nonprofits are using technology to manage their operations , communicate with their stakeholders, and deliver their services.

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Webinars

How To Cultivate Community Affinity Throughout The Generosity Journey

MORE WEBINARS

Latest Issue of NTEN:Change is Live: Myth-Busting, Everyday Innovation, Case-Studies, Confessions, and More

NTEN

MARCH 1, 2012

NTEN's publication (which was recently honored with a Publishing Trendsetter Award ) is free and hot off the press. Using Everyday Technology to Improve Your Services ," from Idealware's Laura Quinn and MAP for Nonprofits' Amy Wagner, with tips and inspiration for finding the innovation within your existing technology.

Case Study

Case Study Issue Studies Journal

Measuring Impact: Feature Article from the Latest Issue of NTEN:Change

NTEN

DECEMBER 19, 2011

Read the complete article, "From Outcomes to Impact," by subscribing to the journal for free! ]. In order to be successful in this step you will need full management support and a dedicated key project lead for your team. [Editor's note: The following is an excerpt of an article in the December 2011 issue of NTEN:Change.

Measure

Measure Issue Impact Method

Nonprofit Consulting Firms: 26 Leaders in Their Spaces

DNL OmniMedia

FEBRUARY 9, 2022

Nonprofit consultants and their services can be serious game-changers for organizations. A nonprofit consulting firm is a partner that provides specialized, expert services to nonprofit organizations. Research some top consultants who provide the particular services you need. The Basics of Nonprofit Consulting.

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Consultant Nonprofit Strategy Philanthropy

Do Exit Interviews

Eric Jacobsen Blog

MARCH 21, 2010

Sunday, March 21, 2010 Do Exit Interviews Knowing why an employee leaves your company can help you to reduce your employee turnover rate. So, do an exit interview whenever possible with each departing employee. The book is a quick and handy resource for any leader, manager or Human Resource professional.

Interview

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Key Interviewing Questions To Ask To Identify Leaders

Eric Jacobsen Blog

OCTOBER 23, 2010

Saturday, October 23, 2010 Key Interviewing Questions To Ask To Identify Leaders The next time you are interviewing a candidate and you want to access their leadership skills, consider asking the candidate these questions: What personal qualities define you as a leader? How To Improve Customer Service With The Telephone.

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Switching Nonprofit CRMS Doesn’t Have to be Scary

Neon CRM

JULY 12, 2023

I often talk to nonprofits who are using a free CRM or an extremely basic, low-cost system. Change Management is Always Hard Alex: Okay, here’s my final question: We all know that change management is hard. Do you have any change management advice for people who are implementing a new CRM at their nonprofit?

Nonprofit

Nonprofit System Process Consultant

How to Realign Your Digital Strategy

Forum One

MAY 31, 2023

Get free advice from nonprofit technology groups, attend virtual events, or sign up for a competitor’s email list to see what’s working and what’s not. On a day-to-day management basis, set up weekly or biweekly check-ins with key staff to ensure that you are staying on track with your strategy.

Digital

Digital Strategy Chapter Map

How To Improve Customer Service With The Telephone

Eric Jacobsen Blog

NOVEMBER 16, 2010

Tuesday, November 16, 2010 How To Improve Customer Service With The Telephone Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder.

Service

Service Mentoring Kansas City Kansas

Check Out These Free Tips For Making An Effective Presentation

Eric Jacobsen Blog

OCTOBER 6, 2010

Wednesday, October 6, 2010 Check Out These Free Tips For Making An Effective Presentation Speechworks has published a free eBook entitled How to Create a Seven Minute Rifle Shot Presentation. How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone.

Effective

Effective Tips Free eBook

How To Improve Your Internal Communication Skills

Eric Jacobsen Blog

SEPTEMBER 18, 2010

And, the eBook is free! How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

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How To Uncover The Real Reasons Your Employees Leave

Eric Jacobsen Blog

SEPTEMBER 7, 2010

To do that, you need to ask specific questions that may not be ones you currently include in your exit interviews. Fortunately, Richard Finnegan, shares in his new book, Rethinking Retention in Good Times and Bad , four key questions you should include in your exit interviews: Why did you decide to leave us?

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Reach Communications & Leadership Expert David Grossman Via His.

Eric Jacobsen Blog

JANUARY 15, 2011

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

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Leadership Communication Kansas City Mentoring

Learn The Art Of Effective Messaging

Eric Jacobsen Blog

OCTOBER 7, 2010

At the same time, leaders continue to struggle with one of their toughest jobs, developing and articulating their overall strategy and priorities, especially during times of change." How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone.

Arts

Arts Effective Learning Mentoring

Ask Your Customers To Help You Write Your Strategic Plan

Eric Jacobsen Blog

DECEMBER 14, 2010

Posted by Eric Jacobson at 8:10 PM Labels: Books For Managers , Change Management , Customer Feedback , Customer Service , General Management Skills , Strategic Planning 1 comments: Maths private tutor said. How To Improve Customer Service With The Telephone.

Kansas City

Kansas City Kansas Help Mentoring

Discover Your Leader Grade

Eric Jacobsen Blog

OCTOBER 8, 2010

The self-evaluation survey is free and its the first step in the program. Also free is a summary analysis of your results. I dont know the pricing for the full program, but the free self-assessment is worth using. How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone.

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Mentoring Kansas City Kansas Skills

Give Positive Feedback. Don't Praise.

Eric Jacobsen Blog

NOVEMBER 20, 2010

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

Giving

Giving Mentoring Kansas City Kansas

Build These Leadership Skills

Eric Jacobsen Blog

APRIL 12, 2010

Monday, April 12, 2010 Build These Leadership Skills I had the pleasure of interviewing Overland Park, KS-based author Leigh Branham recently. How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone.

Skills

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Resolve To Find A Mentor In 2011

Eric Jacobsen Blog

DECEMBER 24, 2010

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

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New Mobile App Makes It Easy To Find Volunteer Opportunities

Eric Jacobsen Blog

JUNE 29, 2010

Tuesday, June 29, 2010 New Mobile App Makes It Easy To Find Volunteer Opportunities You can now find local volunteer opportunities on VolunteerMatch.orgs new free mobile app for iPhones. How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone.

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Use This eBook To Improve Your Communication

Eric Jacobsen Blog

MAY 22, 2010

Saturday, May 22, 2010 Use This eBook To Improve Your Communication The former director of communications for McDonalds, David Grossman, now a leading consultant, speaker and author has released a free eBook about how to communicate effectively. How To Improve Customer Service With The Telephone.

eBook

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3 Coaching And Mentoring Tips

Eric Jacobsen Blog

DECEMBER 5, 2010

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

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How To Avoid 8 Common Performance Evaluation Pitfalls

Eric Jacobsen Blog

DECEMBER 1, 2010

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

Evaluation

Evaluation Mentoring Kansas City Kansas

"Great Places To Work" Employee Perks

Eric Jacobsen Blog

JANUARY 20, 2011

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

Place

Place Work Mentoring Kansas City

How To Talk About Poor Performance With An Employee

Eric Jacobsen Blog

DECEMBER 7, 2010

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

Mentoring

Mentoring Kansas City Kansas Leadership

Communicate Often And Tell A Story

Eric Jacobsen Blog

AUGUST 14, 2010

Reynolds shared her expertise with me recently during an interview. How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. She added that its not that leaders dont communicate, but that they dont beat the drum regularly enough.

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How To Write An Employee Satisfaction And Engagement Survey

Eric Jacobsen Blog

NOVEMBER 19, 2010

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

Survey

Survey Mentoring Kansas City Attitude

What To Think About For Next Year

Eric Jacobsen Blog

OCTOBER 17, 2010

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

Mentoring

Mentoring Kansas City Kansas Leadership

Find The Ideal Tone For Your Emails

Eric Jacobsen Blog

OCTOBER 5, 2010

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

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email Mentoring Kansas City Kansas

Keys To Telling A Good Story In Your Presentations

Eric Jacobsen Blog

SEPTEMBER 6, 2010

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

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Story Mentoring Kansas City Kansas

Definitions Of Key Business Terms

Eric Jacobsen Blog

SEPTEMBER 29, 2010

Customer Value -- That which satisfied customers needs (physical and psychological well-being), wants (where, when, and how service is provided), and aspirations (desired long-term results). How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone.

Business

Business Mentoring Kansas City Kansas

The Five Points Of Professionalism

Eric Jacobsen Blog

DECEMBER 12, 2010

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

Professional

Professional Mentoring Kansas City Kansas

5 Open-Ended Questions To Ask Your Customers

Eric Jacobsen Blog

NOVEMBER 12, 2010

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

Question

Question Open Mentoring Kansas City

How To Write Your Company's Core Values

Eric Jacobsen Blog

OCTOBER 31, 2010

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

Companies

Companies Mentoring Kansas City Kansas

How To Produce An Effective Company Blog

Eric Jacobsen Blog

NOVEMBER 9, 2010

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

Companies

Companies Effective Mentoring Kansas City

Do you have a brand strategy?

Eric Jacobsen Blog

SEPTEMBER 19, 2010

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

Strategy

Strategy Mentoring Kansas City Kansas

Is Your Crisis Management Program In Place?

Eric Jacobsen Blog

SEPTEMBER 9, 2010

Set a goal to get your crisis management program in place by the end of this year so youll start 2011 well prepared! How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone.

Place

Place Management Program Mentoring

The next time you stay at a Marriott hotel look in the nightstand.

Eric Jacobsen Blog

JULY 12, 2010

In the booklet, youll find the following 12 ways that Marriott practices good leadership AND customer service: Continually challenge your team to do better. How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. Celebrate your peoples success, not your own. Dont just clean it up.

Time

Time Mentoring Kansas City Kansas

5 Reasons To Do An Employee Survey

Eric Jacobsen Blog

NOVEMBER 27, 2010

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

Survey

Survey Mentoring Kansas City Kansas

Must-Read Book For Nonprofit Leaders

Eric Jacobsen Blog

OCTOBER 2, 2010

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

Mentoring

Mentoring Kansas City Kansas Nonprofit

Good Sample Business Principles

Eric Jacobsen Blog

SEPTEMBER 20, 2010

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

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Sample Business San Antonio Mentoring

5 Tips For Generating Ideas From Employees

Eric Jacobsen Blog

AUGUST 22, 2010

How To Improve Customer Service With The Telephone. How To Improve Customer Service With The Telephone. What To Think About For Next Year Discover Your Leader Grade Thanks For Your Loyal Readership Learn The Art Of Effective Messaging Check Out These Free Tips For Making An Effective.

Ideas

Ideas Generation Tips Mentoring

When nonprofit strategic planning goes wrong

Using Everyday Technology to Improve Your Services

Webinars

Trending Sources

How to Get Leadership Buy-in for Streamlining Your Grantee Application

Webinars

Latest Issue of NTEN:Change is Live: Myth-Busting, Everyday Innovation, Case-Studies, Confessions, and More

Measuring Impact: Feature Article from the Latest Issue of NTEN:Change

Nonprofit Consulting Firms: 26 Leaders in Their Spaces

Do Exit Interviews

Key Interviewing Questions To Ask To Identify Leaders

Switching Nonprofit CRMS Doesn’t Have to be Scary

How to Realign Your Digital Strategy

How To Improve Customer Service With The Telephone

Check Out These Free Tips For Making An Effective Presentation

How To Improve Your Internal Communication Skills

How To Uncover The Real Reasons Your Employees Leave

Reach Communications & Leadership Expert David Grossman Via His.

Learn The Art Of Effective Messaging

Ask Your Customers To Help You Write Your Strategic Plan

Discover Your Leader Grade

Give Positive Feedback. Don't Praise.

Build These Leadership Skills

Resolve To Find A Mentor In 2011

New Mobile App Makes It Easy To Find Volunteer Opportunities

Use This eBook To Improve Your Communication

3 Coaching And Mentoring Tips

How To Avoid 8 Common Performance Evaluation Pitfalls

"Great Places To Work" Employee Perks

How To Talk About Poor Performance With An Employee

Communicate Often And Tell A Story

How To Write An Employee Satisfaction And Engagement Survey

What To Think About For Next Year

Find The Ideal Tone For Your Emails

Keys To Telling A Good Story In Your Presentations

Definitions Of Key Business Terms

The Five Points Of Professionalism

5 Open-Ended Questions To Ask Your Customers

How To Write Your Company's Core Values

How To Produce An Effective Company Blog

Do you have a brand strategy?

Is Your Crisis Management Program In Place?

The next time you stay at a Marriott hotel look in the nightstand.

5 Reasons To Do An Employee Survey

Must-Read Book For Nonprofit Leaders

Good Sample Business Principles

5 Tips For Generating Ideas From Employees

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