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Solving Business Problems with Root Cause Analysis

sgEngage

Your solution to a business problem didn’t work? You feel like you’re solving the same problem over and over again? Wouldn’t it be great if there were some tools or techniques we could use to reduce our experiences with them? Root cause analysis helps us to solve a problem by getting to the root of it!

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What can nonprofit technology trainers learn from the social work field to improve their training techniques?

Beth's Blog: How Nonprofits Can Use Social Media

One thing I realized is that training social workers receive as part of their education is also very relevant for change makers inside of nonprofits, consultants, and trainers. Here’s a few frameworks and techniques I learned first hand from Nancy as she accompanied me to the sessions I was leading.

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Customer Service Training 101

Eric Jacobsen Blog

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints. Focus on what you can do.

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Customer Service Training 101

Eric Jacobsen Blog

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints. Focus on what you can do.

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Get More Out of AI, Start Chatting

.orgSource

To provide customized support, an AI must be configured and trained to assist in your particular project. A tech staff, with some time on their hands, could have an out-of-the-box AI interacting with your members fairly quickly. A bot that integrates with your data will require more time and expertise.

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Your 2024 New Year's Resolution Check-In

Eric Jacobsen Blog

If you need another resolution to tackle this year or haven't yet selected one, now is a good time to review this list below.

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Customer Service Training 101

Eric Jacobsen Blog

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints. Focus on what you can do.

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