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How to gather high-quality nonprofit client feedback

Candid

When you hear directly from clients, you can better tailor services to their needs and preferences, which, in turn, helps increase client retention and impact. To collect a representative sample, we recommend administering surveys using multiple methods—in person, via text, by email, etc.—and

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Interview: Ricard Espelt on Copons 2.0

Amy Sample Ward

Learn more in the interview below. Now, after a year interviewing different people and creating the platform, you can share your talkingabout topic and create, together, a mosaic of experiences, stories and projects with Web 2.0 Tags: interview community building gov2.0 Results & lessons learned. as a backdrop. Web: [link].

Interview 155
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How to Get Leadership Buy-in for Streamlining Your Grantee Application

sgEngage

Here are some tips to help you convince your stakeholders that streamlining your grantee application is not only good for your grantees, but also for your organization. This will help you identify areas that need improvement and the benefits of streamlining your application. Does your application align with your vision?

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Community Engagement and Social Media for Public Media

Amy Sample Ward

After you’ve listened and started joining in, you can now start creating profiles that have a goal and strategic use to compliment the rest of your communications and engagement work. Just because you have your own profiles now, doesn’t mean you can stop listening to the community or replying and commenting.

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Great reads from around the web on June 9th

Amy Sample Ward

Our aim is to help groundbreaking non-profit organisations with their work, communication strategies and advertising." Check out this example from Refugee Week that asks supporters to change their profile pictures on their online profiles to show solidarity and spread the message.

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New on SSIR: How does celebrity impact your fundraising?

Amy Sample Ward

—– I’ve recently shared a couple interviews exploring two case studies of really successful online fundraising campaigns: SXSW4Japan Raises Over $120,000 and $100,000 in Three Days with #TeamAutism. That high-profile celebrity 35% or influential leader endorsement? Both of them involved celebrities.

Celebrate 201
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New on SSIR: How to Build Trust with Your Community

Amy Sample Ward

Ensure that your Facebook, Twitter, YouTube, and any other online profile you have includes a link back to your organization’s website. It can take many shapes: monthly community calls, regular open house events, staff interviews and blog posts (be sure you allow for comments!), Connect program staff with community.

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