Zen and the Art of Nonprofit Technology

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Social CRM, part 2: Metrics vs. CRM

Zen and the Art of Nonprofit Technology

It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. Now we could easily translate that into “managing and nurturing an organizations’ interactions with donors and constituents.&#

Metrics 154
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LibreOffice vs. OpenOffice.org

Zen and the Art of Nonprofit Technology

And just like the fears that many in the MySQL community have had about the future of MySQL under Oracle’s watch (Oracle shut down the OpenSolaris project, for example), people were worried about the future of OpenOffice.org. They formed an organization called the Document Foundation , and forked the code from version 3.3

Oracle 174
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The Good, the Bad and the Ugly RFPs

Zen and the Art of Nonprofit Technology

In my time working on web development for nonprofit organizations, I’ve seen more RFPs than I can even begin to count. Let me give an example: An RFP for a new website has 2 pages describing in detail needs provided by any modern CMS (web based WYSIWYG editing, drop down menus, new pages easily added, contact forms, etc.)

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APIs – what, how, whither, and writing

Zen and the Art of Nonprofit Technology

I’ve been learning about some interesting examples of the use of APIs in nonprofit organizations, as well as learning what vendors (both proprietary and open source) are thinking about the issue. If you have any API wisdom, examples, strategies, what have you, that you’d like me to hear about, please drop me a line.

API 100
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CRM & CMS integration: Web pages and forms

Zen and the Art of Nonprofit Technology

Here are some examples of things I’ve done and seen done: A custom donation page that’s sitting on a service like Network for Good that is linked from the website, or framed within it. Of course, it’s not really integration - there is no sharing of data between the CMS and the CRM in any useful way.

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CiviCRM Developer Camp

Zen and the Art of Nonprofit Technology

I saw the example of it used for the Physician Health Program in Canada. I’d love to find an organization, such as a small human services organization, in need of case management software, that could use CiviCase - it would be a great, and relatively inexpensive alternative to current offerings out there.

Develop 100
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CiviCRM and Drupal (& Joomla)

Zen and the Art of Nonprofit Technology

It is a great tool for small to medium-sized organizations who are looking for a CRM to track members and donations, register people for events, and do mass mailings. One example: since Joomla doesn’t have granular ACLs (Access Control Lists) there must be issues with how permissions work in terms of access to specific parts of CiviCRM.

Drupal 100