A New Power Couple—Humans Plus Bots Deliver Member Delight
.orgSource
OCTOBER 1, 2023
Whether it’s via a chatbot, a human, or some combination of the two, dialoguing in real time is a powerful tool to build sales and loyalty. When the humans are relaxing, live chat is offline. But when the humans are watching the kids play soccer or having dinner, live chat is offline. I frequently write about Association 4.0
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