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How To Strengthen Both Your Customer And Employee Experience In Tandem

Eric Jacobsen Blog

The book’s teachings are based on exclusive research from two Salesforce studies of thousands of employees and c-suite executives around the globe, and further validated by hundreds of executive conversations and other industry research. Closer employee alignment with business goals. Greater employee satisfaction with leadership.

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How To Strengthen Both EX and CX Simultaneously

Eric Jacobsen Blog

The book’s teachings are based on exclusive research from two Salesforce studies of thousands of employees and c-suite executives around the globe, and further validated by hundreds of executive conversations and other industry research. Closer employee alignment with business goals. Greater employee satisfaction with leadership.

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How To Use The CPR Business Efficiency Framework To Eliminate A Team's Pain Points

Eric Jacobsen Blog

In Nick Sonnenberg’s book, Come Up For Air , you’ll learn about his CPR Business Efficiency Framework , which stands for: C ommunication P lanning R esources This framework focuses on eliminating the pain points most teams experience by optimizing these three operation areas foundational to every organization. “In

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How To Strengthen Both The Employee And The Customer Experience In Concert

Eric Jacobsen Blog

The book’s teachings are based on exclusive research from two Salesforce studies of thousands of employees and c-suite executives around the globe, and further validated by hundreds of executive conversations and other industry research. Closer employee alignment with business goals. Greater employee satisfaction with leadership.

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Learning Analytics: Big Data Applied to Training, Teaching, and Learning

Beth's Blog: How Nonprofits Can Use Social Media

The NMC’s annual reports that highlight emerging technologies and their impact on the education sector over the next five years include NMC Horizon Report: 2013 K-12 Edition and the NMC Horizon Report: 2013 Higher Education Edition and were published this spring.

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The Rainmaker's Credo

Eric Jacobsen Blog

How To Become A Rainmaker is a quick, instructional book that reveals the rules for getting and keeping customers and clients. Fox , the handbook format provides you the best approaches to take to become a true rainmaker – one who brings clients, money, business, or even intangible prestige to an organization. Written by Jeffrey J.

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What Improvisation Can Teach Social Change Leaders

Beth's Blog: How Nonprofits Can Use Social Media

I had the honor of being a guest facilitator at a transformative leadership retreat with colleagues Heather McLeod Grant, Chris Block, Lance Fors, and David Havens – I got to teach but more importantly got to learn from amazing people. This exercise was teaching us to be open to change.

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