Connection Cafe

MAY 24, 2010

Author: Corey Pudhorodsky. If you contact employees at Convio on a regular basis, last week you may have gotten several out of the office notices stating that they were out for the day but would return your email or phone call as soon as possible. It’s fun to feel physically tired after a day off good deeds.

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Forum One

MAY 4, 2010

A few weeks ago, I wrote a blog post on how organizations can use Convio’s Online Nonprofit Benchmarks Study to determine how well they are doing online compared to others. They also pointed to specific testing done on their email campaigns, to determine the best copy to send to their constituents. donating money).

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Connection Cafe

MARCH 25, 2011

Author: Sally Heaven. How many times have your constituents emailed you about forgetting their password? My newest pal at Convio, Natalie Cole*, sent me a link to this blog post. Convio clients can do this right now. Michigan Humane Society has implemented this on their Convio sign-in page for their site.

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Connection Cafe

APRIL 30, 2012

Author: Gene Austin. Soon Convio will be acquired by Blackbaud and as a result the last few weeks have been filled with reflection. Then at Dell, Mike Lambert and Joe Marengi schooled me in running giant organizations in a fast growing company. With the completion of our sale to Blackbaud Vinay will depart Convio.

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Connection Cafe

DECEMBER 5, 2011

Author: Guest Blogger. The following post is by Esther Pomeleo-Fowler, Convio's Director of Client Care Services. Well, here we are in December again, and most nonprofit organizations find themselves with mission critical fundraising to be managed and a staff who need time off with their families for the holidays.

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Connection Cafe

MAY 4, 2012

Author: Vinay Bhagat. Today, Friday May 4, 2012, is my last day at Convio. In the end I decided to reflect on my favorite quote by Mahatma Gandhi, “be the change you wish to see in the world,” as I feel it encapsulates the Convio story very well. I believe Convio is emblematic of this model.

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Connection Cafe

JANUARY 5, 2012

Author: Cheryl Black. At Convio Summit last year (that’s right, 2011 is already “last year”) I was asked for tips on managing a blog team. And while I know the same approach won’t work in every organization, I’d like to share five tactics that I think work well for us. Good question! Reminders.

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Connection Cafe

JANUARY 28, 2011

Author: Sally Heaven. So last week I was hanging out at the Purple Couch at Convio's Austin headquarters with Emily Goodstein and Betsy Gressler and some other colleagues*. Convio's booth at NTEN was on Foursquare, and Marc Cannon at Convio ended up being the mayor of the Convio booth.

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Connection Cafe

MARCH 19, 2012

Author: Emily Goodstein. Today’s "Behind the Convio Admin Curtain" installment is full of juicy Convio best practices, and even a restaurant recommendation for stellar chocolate chip pancakes right outside Boston. PS—We call ourselves Convions, but I’ll take Convio-ers too!

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Connection Cafe

DECEMBER 15, 2010

Author: Jill Ward. The culling, organizing, and assessment of your event data is where the real work happens, and where the real insights emerge. Convio & Event 360 have written about how organizations are making the transition to analytics, and others are beginning to follow this example.

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Connection Cafe

MAY 18, 2012

Author: Robyn Mendez. When I joined Convio after 5 years as an event fundraiser, I was first introduced to the Communication Calendar while working with the Events360 and Komen 3-Day Events. This is especially true for website updates, emails and blog posts. What’s a Communication Plan? What’s a Communication Plan?

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Communication Channel Social Media Sample 50

Connection Cafe

APRIL 27, 2011

Author: Emily Goodstein. Emily here—with another little glimpse “ behind the Convio admin curtain. " (Cue Days of Our Lives theme song.) When I first started investigating superstar Convio administrators for the purposes of my Connection Café interviews , Brian’s name was mentioned time and time again.

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Connection Cafe

NOVEMBER 23, 2011

Author: Taylor Shanklin. Let's say that you send out an email ask this holiday or for end of year. You may be planning an email to go out as a follow up and thank you message. Did your organization do some sort of gift, food drive or animal adoption this holiday? Everyone is talking about social media these days.

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Connection Cafe

OCTOBER 25, 2010

Author: Sally Heaven. What do you get when you cross a bunch of activist Convio employees with some other techie Convio employees and a product manager who is really excited about the new Convio Advocacy API ? A grassroots campaign targeting the CEO of Convio, Gene Austin , of course. Let me explain.

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Connection Cafe

APRIL 14, 2011

Author: Cheryl Black. Convio and our community are here to help you make your mailings better, smarter and heck, maybe even cheaper. That allowed folks to see right away that it was a colorful, image-heavy piece from us, an organization they know and trust. –Andrew Buck, Convio. –Watt Hamlett, Convio.

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Connection Cafe

JANUARY 28, 2011

Author: Sally Heaven. So last week I was hanging out at the Purple Couch at Convio's Austin headquarters with Emily Goodstein and Betsy Gressler and some other colleagues*. Convio's booth at NTEN was on Foursquare, and Marc Cannon at Convio ended up being the mayor of the Convio booth.

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Connection Cafe

MAY 29, 2012

Author: Jennifer Atkins. Keeping your email list alive and kicking is one of the keys to a successful online marketing program. To sign the pledge, request that they complete a simple online registration form, providing your organization with contact information and the opportunity to continue the dialog. Social Fundraising.

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Connection Cafe

SEPTEMBER 8, 2011

Author: Michelle Shefter. Word on the street is that acquiring new donors and then retaining them is getting more and more difficult and more and more expensive for nonprofit organizations. I signed up as a sustaining donor to an organization just a month before my card was due to expire. That happened sometime in 2008 or 2009.

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Connection Cafe

JANUARY 18, 2012

Author: Jill Ward. Based on the rock solid fundraising performance by Convio clients, I’m hopeful of what’s to come in 2012. Overall, Convio clients raised 17 percent more online in the last three months of 2011 than in 2010. ” Example email appeals: 10 days out - thank you message | 1 day left.

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Connection Cafe

JULY 1, 2011

Author: Guest Blogger. The following blog post is by Kristin Sharpe at ACF Solutions , a Convio Solution Provider. One of the great things about Common Ground is that organizations have access to a whole array of innovative and easy to deploy tools available through the Salesforce AppExchange. Thanks for contributing Kristin!

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Connection Cafe

MARCH 18, 2011

Author: Sally Heaven. Another day, another hallway conversation at Convio - this time about segmenting your e-mail housefile. At a minimum, you should be communicating different messages to those who have supported your organization in the past, and those who have yet to make a donation. What matters?

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Connection Cafe

OCTOBER 20, 2011

Author: Sally Heaven. Facebook, Twitter, LinkedIn, Google+, Foursquare, Tumblr, YouTube, blogs, and a million other ways for your organization to get the word out and for people to have conversations about your organization and your mission. Major donors are an important part of any nonprofit organization's budget.

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Connection Cafe

NOVEMBER 8, 2011

Author: Guest Blogger. The following post is by Dennis McCarthy, Convio's VP of Strategy and Organizational Practice. This year’s winner of Best Integrated & Multi-Channel Campaign was The Trust for Public Land , an organization founded in 1972 to protect land for the public to enjoy as parks and public spaces.

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Connection Cafe

SEPTEMBER 23, 2010

Author: Jordan Viator. Make a calendar – outline all activities you want to share, plan activity that integrates with overall organization messaging and schedule them in advance (tip: make a calendar). 10 Tips to Jumpstart Your Social Media Success View more presentations from Convio.

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Social Media Tips Media Social 54

Connection Cafe

NOVEMBER 17, 2011

Author: Lacey Kruger. The organization is a volunteer-staffed nonprofit that’s dedicated to timely disaster response and relief assistance. As the organization grew, the need for consolidation and proper segmenting became more imperative… enter Common Ground. million in 2011.

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Connection Cafe

JANUARY 26, 2012

Author: Jill Ward. Surveys, specifically online, get lost in the deluge of work and personal email, texts, Facebook updates, RSS feeds etc. You want to know how other organizations fundraising programs performed in 2011. You want to see where your organization stacks up in terms of goals for 2012.

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Connection Cafe

SEPTEMBER 15, 2011

Author: Sally Heaven. Stewardship can mean different things to different organizations, but at the heart of it, it means developing a relationship with the donor that acknowledges both their gift and their commitment to your organization's mission. That's fine, whatever - honestly, I didn't really need a monthly email receipt.

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Connection Cafe

JULY 7, 2011

Author: Guest Blogger. The following post is by Sheetal Persaud at hjc New Media , a Convio partner in Canada. Whatever size of organization you work for, the chances are you could use some branding. They may have attended your event, or signed a petition on your behalf, or perhaps just signed up for email from you.

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Convio Benchmark PowerPoint Rate 24

Connection Cafe

OCTOBER 11, 2011

Author: Misty McLaughlin. Last week at the Convio Summit, discussions of how to get started with mobile abounded. Despite this, an NTEN survey last year revealed that only 16% of orgs will have invested in a mobile version of their website in 2011, whereas 90% will have an email and social media strategy, and 19% will develop apps.

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Connection Cafe

MARCH 20, 2012

Author: Guest Blogger. In part 1 of Mobilize Those Mobile Eyes , I wrote about the different facets of the mobile channel that your organization can use to engage your constituents. They are the folks who interface with the mobile carriers and ensure that your organization ultimately receives the donations.

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Connection Cafe

JANUARY 20, 2010

Author: Jordan Viator. In less than a week, nonprofits using Convio systems have raised over $100 million through email appeals, websites and social media outreach and many other organizations are raising record amounts. Be Careful Of Email Solicitations. Most importantly the support continues to roll in.

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Connection Cafe

MARCH 31, 2010

Author: Emma Zolbrod. This realization about event fundraising analytics was reinforced during recent conversations with Alan Cooke at Convio and Jeff Shuck at Event 360. Basically, there are many key metrics organizations should monitor closely. Number of emails sent per participant. How long did he sleep?

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Connection Cafe

OCTOBER 3, 2011

Author: Guest Blogger. Judi is currently Vice President of Operations of Fight Colorectal Cancer , an organization she helped start in 2005. She is co-moderator of the popular community-led Nonprofit Salesforce Practitioners listserv and will be joining Convio’s Common Ground team as a full-time employee in January 2012.

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Connection Cafe

MARCH 2, 2011

Author: Kent Gilliam. Kent Gilliam is the Convio Community Manager. Be sure to follow him and keep in touch with other Community members, download free kits and sign up for free trainings and webinars here (for Convio clients only). Have you asked your constituents what they want to know about your organization?

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Connection Cafe

APRIL 20, 2012

Author: Sally Heaven. If the staff members who are behind the curtain Facebooking, tweeting, blogging, pinning, LinkingIn, and writing the emails are speaking with an authentic voice, then it certainly can contribute to a feeling of connectedness. The opportunity was organized by some co-workers on the Convio Volunteer Committee.

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Connection Cafe

JULY 16, 2010

Author: Jordan Viator. And with such impressive growth in the world on online fundraising, nonprofit organizations are realizing the power of the Internet more and more with each passing day and looking for best practices to help leverage the Internet to raise funds. A new nonprofit online fundraising guide from Convio does just that.

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Guide Online Fundraising Jordan 38

Connection Cafe

OCTOBER 14, 2011

Author: Guest Blogger. Mobile Commons is a Convio partner and they have just launched Mobile Advocate - A new product integrated with Convio Luminate and designed to drive targeted advocacy phone calls from the web or SMS. Today I'm going to share the first 5 steps recommended for organizations getting started with mobile.

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