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A New Power Couple—Humans Plus Bots Deliver Member Delight

.orgSource

Whether it’s via a chatbot, a human, or some combination of the two, dialoguing in real time is a powerful tool to build sales and loyalty. and in 2011 won a $1 million prize! I also like the option of multitasking while I am getting the information I need. When the humans are relaxing, live chat is offline.

Las Vegas 251
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My Three Words for 2011: Seek, Sense, and Share

Beth's Blog: How Nonprofits Can Use Social Media

My Three Words for 2011 inspired by Harold Jarche's Networked Learning Model. For 2011, my three words are: Seek, Sense, and Share inspired by Harold Jarche’s model for networked learning. How these words will guide me in 2011: Seek: Seeking is the process of keeping up to date in your field.

Share 102
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Project AWARE Dives Deep Into Ocean Data, Turning Scuba Divers into Citizen Scientists

Beth's Blog: How Nonprofits Can Use Social Media

New information collected by citizen scientists provides an underwater view into the growing problem of ocean trash. So in 2011, the organization adopted an online movement-building model that they hoped would more effectively engage its community of half-a-million divers. million divers.

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Great reads from around the web on April 23rd

Amy Sample Ward

The tool is meant to openly share and visualize the operations of World Bank financed activities down to as local a level as possible and compare these with actual need and monitor the effects over time." " 2011: The Year the Check-in Died – "Early last year, "checking in" was the cool new craze.

Web 114
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New on SSIR: Can Giving Days Strengthen Your Community?

Amy Sample Ward

—– In 2011, Washington, DC, became one of the first major metropolitan regions to host a multimillion-dollar local giving day: Give to the Max Day: Greater Washington. My latest post on the Stanford Social Innovation Review blog is now up. You can read it and join the conversation on the SSIR blog , or read the copy below.

Community 158
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[Book Interview] Nonprofit Example of Social Media Excellence: Taproot Foundation

Nonprofit Tech for Good

What was the very first social media tool your organization utilized, and when? What social media tools are you currently utilizing? Which tool has been surprisingly useful in getting out the word about your organization and its programs? It’s there that we recognize, inform and direct. Please summarize your ROI.

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New on SSIR – Be Human: Temporary versus Permanent Networks

Amy Sample Ward

I’ve written about it , submitted a session proposal with colleague Debra Askanase to the 2011 NTC, and recently had the opportunity to start a conversation on the topic of engaging your community across platforms in a GroupVine message (more information about my use of the tool at the bottom of this post).

Network 140