Google needs to stop treating support like it’s an add-on feature
Judi Sohn
MARCH 3, 2012
Quietly, Google removed the very last remnant of human support for the free Google Groups. I sent out pleas for help on Twitter and Google+. Using social media to find someone who knows someone who may know a guy is not customer support. But if my blog vanished tomorrow I know I could get help directly from Automattic.
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