Museum 2.0

NOVEMBER 20, 2007

This is the final installment of Museum 2.0’s s book club on Visitor Voices in Museum Exhibitions , a collection of essays edited by Wendy Pollock and Kathy McLean. Ultimately, the arguments against including visitor voices come down to a lack of respect for visitors as meaning-makers in museums.

Voice 20

Voice Case Study Museum Analysis 20

Museum 2.0

AUGUST 28, 2008

Why should museums care about customer support? While I’ve never heard of a museum with such a heavy call volume that they’ve outsourced their front desk to Bangalore, many museums, small and large, suffer at the phones. The reason museums resist peer-to-peer visitor support is fear of erroneous and unvetted information.

Support 20

Support Museum Chapter Yahoo 20

Museum 2.0

MAY 7, 2007

The whole process of developing an exhibition tends to get stuck behind a museum's doors. In the past two decades, science centers have been in the lead in the exhibits arena, and we think we have a lot to share--and learn--with other museums. Jim: We are really trying to make this into a strong social site.

NSF 20

NSF Interview Case Study Museum 20

Beth's Blog: How Nonprofits Can Use Social Media

DECEMBER 16, 2010

Recently, I presented a high level overview of crowdsourcing , including examples from the lens of funding and doing. Therefore, my new question in presentations about social media has been to ask: Is this new? Social media accelerates the crowdsourcing process – it can happen faster. Crowdsourcing 101.

Measure 96

Measure Fund Impact Minnesota 96

Amy Sample Ward

FEBRUARY 28, 2011

Earlier this week, I had the opportunity to speak at the Minnesota Council for Nonprofits annual conference; and after my presentation, I spent a couple hours speaking with folks from various nonprofits, vendors and service organizations. I want to start, first, with a story…. I’d love my library to be my coworking space.

Library 241

Library Model Adopt Community 241

Museum 2.0

AUGUST 10, 2009

I've spent the last two weeks working on the third chapter of my book about network effects of social participation. And it's brought me back to a blog post I wrote a year ago about the Science Museum of Minnesota's Race: Are We So Different? But designing an entire museum that functions this way probably isn't your goal.

Social Network 22

Social Network Tech Network Museum 22

Museum 2.0

JUNE 10, 2010

I spent last week working with staff at the Minneapolis Institute of Art (MIA) on ways to make this encyclopedic art museum more open to visitor participation across programs, exhibitions, and events. The rules are clear: anyone who lives in Minnesota and considers her/himself an artist can contribute one piece.

Participatory 46

Participatory Museum Arts Artist 46

Museum 2.0

JANUARY 11, 2011

The longer I consult with museums and cultural institutions, the more time I spend peering into people's eyes, wondering: do folks here feel able to innovate? To write the book, Light selected and studied 26 innovative non-profits and government agencies across Minnesota during the mid-90s. It only matters if it matters.

Discussion 39

Discussion Minnesota Phoenix Structure 39

Museum 2.0

JUNE 2, 2010

This year, the American Association of Museums annual conference was in Los Angeles (my hometown). I hosted two sessions, one on design for participation and the other on mission-driven museum technology development. He started with museums as a "place to go"--to see things, consume experiences. In this case, a heck of a lot.

Slides 22

Slides Museum Los Angeles San Jose 22

Museum 2.0

OCTOBER 7, 2009

Every time a colleague tells me her museum has just hired a "community person," a part of me cringes. While subsequent museum staff have kept the project going, the community had connected with me as the focal point, and there has not been a new person who has been able to comparably rally the community to high levels of activity.

Community 40

Community Management Museum Aggregator 40

Museum 2.0

AUGUST 14, 2008

The next level is to produce your own talk, via profiles on social networking sites, a twitter feed, flickr group, blogs, podcasts, or online video. Many museums have jumped into the middle level—producing their own content—without starting with commenting. Consider the path of the Bay Area Discovery Museum. initiatives.

Museum 20

Museum San Francisco Myspace Comment 20

Bloomerang

JUNE 25, 2021

Yeah, the Whaling Museum in New Bedford. I’ve been to the Whaling Museum in New Bedford. Mary’s University of Minnesota. So here’s a great example of that. and I don’t know, Steven, if Bloomerang checks this, the Social Security Death Index. Give examples in your manual. Robin: Yes.

Database 65

Database Donor Video Mail 65

Museum 2.0

OCTOBER 13, 2008

On Saturday, Bryan Kennedy (Science Museum of Minnesota), Jim Spadaccini (Ideum), Kevin Von Appen (Ontario Science Centre), and I will be reprising our annual Web 2.0 sessions come from all walks of museum/technology, this year we're taking a new approach. On Sunday, I'll be hosting You Can't Do That in Museums!

Philadelphia 20

Philadelphia Museum Minnesota Delicious 20

Museum 2.0

DECEMBER 19, 2008

Every museum has a number for its operating cost per visitor. Most museums don't strategically set this number--too many operating costs are fixed by building needs--but they can use it to assess how expensive each visitor interaction is and evaluate the efficacy of programs. So where do online initiatives fit in?

Virtual 20

Virtual Museum North Carolina Evaluation 20

Museum 2.0

JULY 17, 2008

Traditional exhibition design, in which the museum has a specific story or message to tell, doesn't easily accommodate visitor co-creation. This realization--that a single museum voice was not the best way to tell a particular story--formed the basis for MN150 , the exhibition explored in this post. How did this project get started?

Interview 21

Interview Minnesota Museum History 21