Bridge Conference: Social Media ROI: Mapping Metrics to Strategy
Beth's Blog: How Nonprofits Can Use Social Media
JULY 23, 2009
Bridge Conference Slides View more presentations from kanter. Over the past three years, I've been presenting on this topic , the thinking and practice has evolved from 'we can't measure social media or it doesn't yet provide a tangible return," to being able to have guidelines, metrics, and techniques for demonstrating the ROI.
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