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Reach Communications & Leadership Expert David Grossman Via His.

Eric Jacobsen Blog

Make conversation with your team. Via the App, David promises to bring his communications industry expert advice and wisdom right to your fingertips. Much of what you read on my Blog may not be new to you, but hopefully, it’ll serve as a good reminder of things to consider when you lead your next employee, team or group.I’m

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How To Improve Customer Service With The Telephone

Eric Jacobsen Blog

Tuesday, November 16, 2010 How To Improve Customer Service With The Telephone Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder.

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Always Follow Through

Eric Jacobsen Blog

Sunday, August 1, 2010 Always Follow Through Set a good example for your employees and follow through on everything you say you are going to do. Make conversation with your team. If you promise to get an employee an answer, get it for him or her. If you say youll send a team member a report, do so.

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Give Positive Feedback. Don't Praise.

Eric Jacobsen Blog

An example of positive feedback is : “Bob, your communications skills have dramatically improved over the past couple of months. Make conversation with your team. So, skip the praise and give positive feedback that is more uplifting to your employees because it goes to the heart of their job performance and what they actually do.

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Ask Your Customers To Help You Write Your Strategic Plan

Eric Jacobsen Blog

Posted by Eric Jacobson at 8:10 PM Labels: Books For Managers , Change Management , Customer Feedback , Customer Service , General Management Skills , Strategic Planning 1 comments: Maths private tutor said. Make conversation with your team. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around.

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How Do You Answer These Leadership Questions?

Eric Jacobsen Blog

Posted by Eric Jacobson at 9:50 PM Labels: Books For Managers , Communications Skills , General Management Skills , Leadership Books , Leadership Skills , Management , Motivating Employees , Providing Feedback , Soliciting Suggestions , Team Building 1 comments: davidburkus said. The law of candor.

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Resolve To Find A Mentor In 2011

Eric Jacobsen Blog

Make conversation with your team. Much of what you read on my Blog may not be new to you, but hopefully, it’ll serve as a good reminder of things to consider when you lead your next employee, team or group.I’m GEN X Employees -- Like having their professionalism and growing knowledge valued.