Eric Jacobsen Blog

JULY 27, 2018

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints.

Service 40

Service Training Train Attitude 40

Beth's Blog: How Nonprofits Can Use Social Media

JULY 25, 2017

Did you read books, take classes, or have a coach? I answered yes to all, but more importantly I think these two methods helped me the most: Carve out time for reflection after each training and do an after-action review with yourself. Be a participant in other people’s training sessions. Measure, evaluate, reflect, and improve.

Participatory 76

Participatory Facilitation Technique Asia 76

Gyrus

SEPTEMBER 9, 2016

Fun Compliance Training – A Real Phrase. In life, there are few certainties, one in particular which you will be exposed and subjected to is compliance training. Compliance training as we know it is meant to be a boring and highly regimented experience. The same concepts can be applied to Compliance Training.

Training 56

Training Train Fun Structure 56

Beth's Blog: How Nonprofits Can Use Social Media

MARCH 1, 2016

In a couple of weeks, one of the sessions I’m facilitating at the Nonprofit Technology Conference in San Jose is called “ How To Be A Wizard at Tech Training.” Our session will change the way you design and deliver technology trainings. 8 Tips for Designing Powerful Nonprofit Training Workshops. Evaluation.

Training 50

Training Train San Jose Instructional Design 50

Beth's Blog: How Nonprofits Can Use Social Media

MARCH 25, 2014

Earlier this month, I presented on a panel called “ Learn, You Will ” with Cindy Leonard, John Kenyon, and Andrea Berry on the topic of designing effective nonprofit technology training at the Nonprofit Technology Conference hosted by NTEN. You can find all resources materials here. Does #14ntc give an award for best slides?

Training 100

Training Train Reflection Resource 100

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 27, 2014

Join me for a FREE Webinar: Training Tips that Work for Nonprofits on Jan.29th I’ll be sharing my best tips and secrets for designing and delivering training for nonprofit professionals that get results. 29th at 1:00 PM EST/10:00 AM PST. I use a simple structure to design: before, during, and after.

Instructional Design 111

Instructional Design Instruction Instructional Training 111

Beth's Blog: How Nonprofits Can Use Social Media

JULY 19, 2016

Designing and facilitating training (not matter the topic) is one of my passions and why I blog about it on a regular basis. I also love sharing techniques and tips with other trainers and often do “train the trainers” sessions as part of my practice. Photo: Americans for the Arts. Movement is better than sitting.

Training 50

Training Train Brain Exercise 50

Beth's Blog: How Nonprofits Can Use Social Media

FEBRUARY 8, 2013

Next week, I headed to Seattle for a couple of days of events around my book, “ Measuring the Networked Nonprofit ,” co-authored with KD Paine. One technique is to incorporate movement – from mini-stretch breaks, to self-assessment exercises to switches in the delivery model.

Training 103

Training Train Audience Activities 103

Eric Jacobsen Blog

AUGUST 24, 2021

Brand new is the book, Eat That Frog! This new edition addresses the specific needs of high school and college students , teaching them readily actionable time-management methods, techniques and strategies. Today, Tracy shared his answers to the following questions: Question: What inspired you to write this new book for students?

Student 52

Student Method Technique Time 52

Beth's Blog: How Nonprofits Can Use Social Media

NOVEMBER 3, 2015

I’ve just returned from an inspiring week in Kiev, Ukraine where I got to facilitate a training for women’s organizations organized by Wake , an amazing start up founded by two respected colleagues Trish Tierney and Heather Ramsey. You have to think of your interpreters as extensions of your facilitation techniques.

Facilitation 50

Facilitation Training Train International 50

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 5, 2022

In fact, there is a lab at Stanford that studies workplace rituals and a book, “ Rituals at Work ,” devoted to the topic). Start A New Professional Journal: For as long as I can remember, I have kept an annual professional journal, using a variation of bullet journal technique.

Professional 111

Professional Facilitation Reflection Journal 111

Beth's Blog: How Nonprofits Can Use Social Media

OCTOBER 8, 2019

One design important instructional principle for trainings and meetings, whether online or face-to-face, is to start off with a fun way to ease into the work. You have a couple of provocative questions related to the topic you will be discussing or training on and have people line up as to whether they agree or disagree.

Online 107

Online Technique Training Train 107

Beth's Blog: How Nonprofits Can Use Social Media

JUNE 9, 2017

I learned so much about the taxonomy of innovation and really practical techniques, that I took the facilitation training. I started incorporating facilitating design labs as well as the techniques into my training practice ever since. I admit it. I’m always looking for ways to take my practice deeper.

Facilitation 123

Facilitation Design Resource Taxonomy 123

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 3, 2024

There is a whole book devoted to the topic, “ Rituals at Work.”) Start A New Professional Journal(s): For as long as I can remember, I have kept an annual professional journal(s), using a variation of bullet journal technique. Chris Brogan’s technique is to select three words, but I modify it by articulating key themes.

Reflection 73

Reflection Professional Facilitation San Jose 73

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 9, 2020

2) Start A New Professional Journal: For as long as I can remember, I have kept an annual professional journal, using a variation of bullet journal technique. Chris Brogan’s technique is select three words, but I modify it by articulating key themes. A great deal of my training work is done face-to-face. So stay tuned.

Professional 140

Professional Personal Croatia Build 140

Eric Jacobsen Blog

MARCH 5, 2024

New Year's Resolutions for leaders : Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved (..)

Mentoring 96

Mentoring Policy Review Technique 96

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 2, 2022

In fact, there is a lab at Stanford that studies workplace rituals and a book, “ Rituals at Work ,” devoted to the topic). Start A New Professional Journal: For as long as I can remember, I have kept an annual professional journal, using a variation of bullet journal technique.

Professional 96

Professional Facilitation Reflection Journal 96

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 5, 2021

There are many approaches to journaling and types of notebooks, but I have settled in on using a variation of the bullet journal technique and the one-sentence five-year journal. Chris Brogan’s technique is to select three words and stick with them for the coming year. The five-year journal helps you look back as you look ahead.

Journal 148

Journal Reflection Facilitation Technique 148

Get Fully Funded

NOVEMBER 14, 2010

I get so frustrated with nonprofit leaders who are short-sighted and don’t see the benefit in paying for training and professional development for their staff, particularly the fundraising staff. How are they supposed to learn about the latest trends and techniques if they don’t attend conferences or attend association meetings.

Training 77

Training Train Chapter Technique 77

Eric Jacobsen Blog

NOVEMBER 10, 2023

Here is a new book I imagine nearly everyone will benefit from. At the core of the book is a thirteen-week negativity fast, during which you’ll progressively eliminate sources of negativity in your life for 90 days. How to Stop Complaining : To feel better more of the time, train yourself to stop complaining.

Technique 66

Technique Exercise Chapter Life 66

Eric Jacobsen Blog

DECEMBER 3, 2020

Flashback to this post from early 2015 : After reading nearly 40 books about leadership released this year, my pick for the very best new leadership book of 2014 is, The Front-Line Leader: Building a High-Performance Organization from the Ground Up , by Chris Van Gorder. You’ll find the 200-page book easy to read.

Leadership 52

Leadership Attitude Chapter Culture 52

Eric Jacobsen Blog

NOVEMBER 3, 2020

Flashback to this post from early 2015 : After reading nearly 40 books about leadership released this year, my pick for the very best leadership book for 2014 is, The Front-Line Leader: Building a High-Performance Organization from the Ground Up , by Chris Van Gorder. You’ll find the 200-page book easy to read.

Leadership 52

Leadership Attitude Chapter Culture 52

Beth's Blog: How Nonprofits Can Use Social Media

FEBRUARY 20, 2013

Here’s a brief book review. Andrea’s book is filled with practical information on how deal with the situation. The books is filled with techniques and best practices for getting people to be more civil online and how to handle the people that just can’t be civilized.

Digital 99

Digital Technique United States Social Media 99

Beth's Blog: How Nonprofits Can Use Social Media

MARCH 13, 2018

Does your work at a nonprofit include facilitating meetings or trainings? Looking for new techniques to add to your facilitator’s toolbox? I’ll be sharing tips and techniques on how to generate ideas or “brainstorming” techniques. What is Brainstorming? .

Facilitation 106

Facilitation Work Chart Technique 106

Beth's Blog: How Nonprofits Can Use Social Media

NOVEMBER 21, 2016

I’ve been excited to add ideas covered in the book and sharing the inspiring stories of nonprofit organizations have created a sense of well-being in the office such as Issue One , Opening Act , Sierra Club , Crisis Text Line , Crisis Response Network , and Pathways to Education Canada into my training practice for workshops.

Technique 102

Technique Free Learning Management 102

Eric Jacobsen Blog

DECEMBER 13, 2023

Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance (..)

Mentoring 79

Mentoring Policy Technique News 79

Nonprofit Tech for Good

OCTOBER 22, 2020

She provides proven fundraising strategies, tactics, and tools including coaching, training, and content for fundraising success. Common ways of doing this are through online petitions, surveys relating to your cause, product or item distribution, or a whitepaper or e-book “call to action.” Far too often, I see groups that end here.

Social Media 353

Social Media Donor Media Social 353

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 3, 2019

1) Review the Year: For as long as I can remember, I have kept an annual professional journal, using a variation of bullet journal technique. I’ve used Chris Brogan’s technique for over a decade and found it very helpful in keeping me focused. A great deal of my training work is done face-to-face.

Professional 114

Professional Build Journal Facilitation 114

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 2, 2023

In fact, there is a lab at Stanford that studies workplace rituals and a book, “ Rituals at Work ,” devoted to the topic) For over twenty-five years, I have implemented a number of rituals that help me prepare for the year ahead. Chris Brogan’s technique is to select three words, but I modify it by articulating key themes.

Professional 89

Professional San Jose Journal Facilitation 89

Beth's Blog: How Nonprofits Can Use Social Media

DECEMBER 23, 2011

Earlier this week, I wrote a guest post over at FrogLoop blog about Five Social Media Books , although not everyone liked the post. I admit that I mostly read non-fiction, but if I only read social media or geeky books that would be too narrow. There are countless books that tell you how to avoid mistakes. Schoemaker.

Skills 105

Skills Network Technique Evaluation 105

See3

APRIL 9, 2024

These personas were developed into print materials — including a deck of cards, posters and a flip book — which all help put Make-A-Wish’s audience top of mind for their communications staff. Most modern marketing organizations in the for-profit and non-profit sector today utilize some form of audience personas,” Smith remarked.

Audience 52

Audience Story Chapter Hawaii 52

Eric Jacobsen Blog

JANUARY 4, 2014

In The Way of the SEAL : Think Like an Elite Warrior to Lead and Succeed , ex-Navy SEAL Commander Mark Divine reveals exercises, meditations, and focusing techniques to train your mind for mental toughness, emotional resilience, and uncanny intuition. Able to sense danger before it''s too late? Any idea why? Mark : It depends.

Leadership 85

Leadership New York Share Baltimore 85

Eric Jacobsen Blog

NOVEMBER 30, 2014

After reading nearly 40 books about leadership released this year, my pick for the very best is the book, The Font-Line Leader: Building a High-PerformanceOrganization from the Groumd Up , by Chris Van Gorder. You’ll find the 200-page book easy to read. Thanks to the book’s publisher for sending me an advance copy of the book.

Leadership 67

Leadership Attitude Chapter Culture 67

Eric Jacobsen Blog

JANUARY 30, 2019

Flashback to this post from early 2015 : After reading nearly 40 books about leadership released this year, my pick for the very best is the book, The Front-Line Leader: Building a High-Performance Organization from the Ground Up , by Chris Van Gorder. You’ll find the 200-page book easy to read.

Leadership 40

Leadership Attitude Chapter Culture 40

Beth's Blog: How Nonprofits Can Use Social Media

JANUARY 5, 2018

1) Review the Year: For as long as I can remember, I have kept an annual professional journal, using a variation of bullet journal technique. I’ve used Chris Brogan’s technique for over a decade and found it very helpful in keeping me focused. In early 2017, we completed a two week book tour.

Professional 0

Professional Finland Journal Reflection 0

Beth's Blog: How Nonprofits Can Use Social Media

MAY 23, 2013

The book offers several simple principles to incorporate: Movement is better than sitting. The book goes into depth about each of these principles and how to incorporate into a training session. The book goes into depth about each of these principles and how to incorporate into a training session.

Content 130

Content Learning Brain PPT 130

Beth's Blog: How Nonprofits Can Use Social Media

DECEMBER 23, 2010

During 2010, I been able to read, blurb, write reviews, do blog giveaways, or author guest posts and interviews for a lot of terrific books that would be useful to nonprofit professionals in the social media, marketing, and ICT areas. 1. I read the manuscript over the summer so I could blurb this book. Zilch by Nancy Lublin.

Amazon 116

Amazon Nonprofit Social Media Oregon 116