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Social CRM, part 1

Zen and the Art of Nonprofit Technology

I’m hoping that someone (hint, hint) will write the blog post or report taking off on this work, and articulate the major nonprofit use cases for Social CRM. Tags: CRM Data Nonprofit Tech Web2.0 This is a bit high level for me – my job in life is generally to make use cases real using technology.

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NpTech Tag Cross Blog Discussion: What do those guidelines look like?

Beth's Blog: How Nonprofits Can Use Social Media

Laura Quinn outlines the process of how a folksonomy be developed into a taxonomy: "So for instance, because it's so easy for users to tag things with free-form keywords, let them do so. It would based on an analysis of all the "words" or tags that people have used to describe resources also bookmarked with nptech.

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Online Communications that Don't Suck

NTEN

Hint: you have to ask before you can know that.) Clearly articulate the issue -- and your plan to solve it. Tags: email Newsletter NPTech NTEN online communications websites. How did we do it? We ask new subscribers at sign-up to indicate which programs they're most interested in, and we tailor our newsletter accordingly.