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Social CRM, part 1

Zen and the Art of Nonprofit Technology

I’m hoping that someone (hint, hint) will write the blog post or report taking off on this work, and articulate the major nonprofit use cases for Social CRM. How do you know what percentage of your donors or constituents are on social media at all (twitter, facebook, myspace, linkedin?).

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Game Friday: Supporting Community Influencers

Museum 2.0

Notably, the Brooklyn Museum's heavy involvment with social networking sites like MySpace has extended the idea that museums are sites for discussion. Read the comments. People with "leadership, empathy for what people like and don’t like, ability to sooth ruffled feathers, articulate."

Game 20
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11 Qualities of an Effective Social Media Manager

Nonprofit Tech for Good

The best social media practitioners express their personalities with a dash of attitude and a bit of flair, and are comfortable articulating their opinions online. Effective social media managers enjoy engaging with and responding to comments on social media sites. Is friendly, patient and responsive. Is an early adopter.

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The One-Look Virus and Immersive Environments for Teaching and Learning

Beth's Blog: How Nonprofits Can Use Social Media

danah boyd has a post called " On Being Virtual " (be sure to read the comments) As Kevin Gamble on the SLED list notes, what she seems to be saying is that if you look at the rise of social tech amongst young people, it's not about divorcing the physical social structures to live virtually.

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Thing a Day: Good or Glib?

Museum 2.0

And then of course there are blogs, in which millions of people are airing their brains out daily or weekly for everyone—and anyone—to watch and comment on. In other museums, I don’t get enough and I feel lost, like there’s something beautiful nearby but I can’t quite see or articulate it.

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Betting on Braincake: Interview with Jen Stancil

Museum 2.0

So how do you design for that kind of maturity, and for kids who want a MySpace? We didn’t want to build MySpace. One of the vendors made a proposal to us with the phrase: “It’s MySpace meets NASA." When you’re reading Seventeen Magazine, you’re really about 13 years old. But we’re a non-profit. It’s a moderated chat.

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What's a Virtual Visitor Worth?

Museum 2.0

You should be able to articulate your goal, whether it is reaching a particular niche audience or a designated level of participation. Does Jamal's comment enrich the primarily Minnesotan readers of Science Buzz? Consider what you are already doing, what you'd like to expand, and what you'd like to try. It's worth a lot to all of us!

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