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Great reads from around the web on August 23rd

Amy Sample Ward

" Google+ vs. Facebook vs. Twitter vs. … Part 1: T… – Lithosphere Community – "Michael was voted a 2010 Influential Leader by CRM Magazine for his work on predictive social analytics and its application to Social CRM. Google+), and talk about their behavioral implications.'"

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DIY Community Engagement Metrics

Amy Sample Ward

When people who work in services, programs, grant writing and fundraising, for example, all share their view of the groups in the community, not only can you start mapping the network but you can also have really rich discussions about the way different parts of your organization view the community. Step 3: Identify the tools.

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