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A New Power Couple—Humans Plus Bots Deliver Member Delight

.orgSource

Whether it’s via a chatbot, a human, or some combination of the two, dialoguing in real time is a powerful tool to build sales and loyalty. It gives your audience a voice, agency, and the all-important opportunity to ask questions. and in 2011 won a $1 million prize! Watson’s first commercial application was more serious.

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Community Voice: Essential Elements and Excellent Practices

NTEN

In our session on Community Voice at NTEN’s 2011 Nonprofit Techology Conference, Arthur provided a case study of the LikeMinded program and how it was built based on engagement with the community. We also used tools like UserVoice to get feedback from those who could not join us in person. What tools do they use?

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Social Media: What To Do If Your Boss Doesn’t Get It

Nonprofit Tech for Good

Originally published in the November 2011 issue of Fundraising Success Magazine where I have written a quarterly column throughout 2011. Though Facebook had gone public nine months previous, Facebook Groups were only just beginning to be used as community-building tools by nonprofits and Facebook Pages didn’t exist yet.

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Voices from the Community: Accessibility

Tech Soup

Voices from the Community is an ongoing series of blog posts culling. Peter Cheer shares the upcoming 2011 da Vinci Awards celebrating global excellence in assistive technology, slated for September 22 in Dearborn, Michigan. There is also the Accessibility Unconference in Boston on September 17, 2011. Tools for Free.

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Facebook Timeline Launches With Three “Giving” Apps – Many More Likely To Come

Nonprofit Tech for Good

That said, in reference to the social fundraising apps, according to Network for Good social giving is on the rise with an average donation of $52 (as of Q3 2011). Many nonprofits outside of the United States have voiced frustration over the years that the majority of the shiny new fundraising tools out there are not available them.

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Idealware’s Nonprofit Social Media Decision Guide, Updated for 2011

Beth's Blog: How Nonprofits Can Use Social Media

Let our Nonprofit Social Media Decision Guide help you find your voice. Through tools like Facebook, Twitter or YouTube, you can post information, encourage comments and get feedback. The tools you should use for that journey depend on what you want to accomplish and who you want to reach.

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Case Study: Tools for Community Engagement

NTEN

Every campaign, every organization, and really, even every individual engaging with others online has a set of tools and techniques they've learned from and rely on every day. The ToMamaWithLove campaign saw them try some new tools as well as some trusted favorites, even with a budget of $0 and a lot of volunteer time. Infrastructure.