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Marnie Webb On Nonprofit Blogging

Beth's Blog: How Nonprofits Can Use Social Media

They should belong to listservs, comment on community bulletin boards. I try to understand the problem and present a range of solutions. There I'm thinking of things like wikis, social networking applications that allow you to eavesdrop on what your friends are doing (this is how I think of subscribing to a colleague's del.icio.us

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What are your most useful synchronous online facilitation practices?

Beth's Blog: How Nonprofits Can Use Social Media

Problem, of course, is that I'm not sure exactly how it might support a group call on Skype. There is also the problem that Second Life sucks up a lot of memory, and some folks might not be able to run both apps at once. Using a chat room to collectively take notes, or a wiki to evolve the agenda and take notes during a meeting.

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Groundswell Book Club Part 4: Customer Support

Museum 2.0

As Charlene and Josh point out, when a customer answers someone else’s question on an online support forum, she doesn’t just solve one person’s problem. Her useful comment is archived and can be accessed by hundreds of other people with the same problem. Most support forums are only frequented by people who have a problem.

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A. Fine Interview:Social Media Author Allison Fine - Online Fundraising, Advocacy, and Social Media - frogloop

Care2

Somehow, a while back, we slipped from solving social problems to treating social ills. JO: Lots of people are concerned the impersonal nature of technology actually makes it harder bring people together to solve problems - its harder to reject a face than an e-mail. How do you respond to that? AF: You mean after I laugh at them?

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Advice for Consultants - Part 2

Robert Weiner

2) Get a wiki. 3) Find resources to build your skills, and give them time every week: webinars, listservs, online classes, books, etc. If you can laugh with them at the madness of computers, or show that you understand their frustrations, you will have more success in solving problems and getting cooperation. - bill regularly.

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September Net2 Think Tank Roundup: Curating Content

Tech Soup

information overload may be a problem. same time, information pollution is an increasing problem for the. from Beth Kanter's Social Media Strategy wiki. tried turning email discussions on listservs into blog posts and opting to record conference call presentations. Many organizations today are. and budget decisions."

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