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How I Used LinkedIn For the Final Leg of My Social Search Action Research Experiment

Beth's Blog: How Nonprofits Can Use Social Media

style and tolerance for change, I decided to do a seperate action learning experiment on my own dime and reflect in real time along with doing the work: What are some useful techniques social search techniques that might yield richer leads and connections? What thinking shifts are needed to make your social search more successful?

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Using Social Search Techniques for a Research Project. some reflections and a shout for help

Beth's Blog: How Nonprofits Can Use Social Media

I'm using some traditional ways to research this topic: -Email to listservs -Posts on online forums -Google search. I am also eager to test out some of the tools and ideas I learned about social search during the Yi-Tan call. I was most curious about ChaCha - a search engine that lets you search with human help.

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Should You Ever Delete Donor Records?

Tech Soup

I was recently contacted by the vendor behind a new cloud-based donor management system with this question: "We have noticed that our clients have become much more conscious about archiving/deleting old donor/prospect records because our pricing model is based on the number of records. no contact or gifts in the last 7 years)."

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ExhibitFiles: Interviews with Initiators Jim Spadaccini and Wendy Pollock

Museum 2.0

The artifacts are reaccessioned, the labels (hopefully) recycled, but what happens to the knowledge? NSF requires grant applicants to build on prior knowledge--where do you get it? I'm a big advocate of the profile part, and want to see it used in other ways for members to contact each other. That's all very deliberate.

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Groundswell Book Club Part 4: Customer Support

Museum 2.0

Human contact is hard to come by, and while websites and phone systems provide the basics, there are many visitors with complex questions—often more interesting questions—who are turned away by the frustrating inability to reach a real person. Product-related and tech support forums are incredibly specific.

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Wikis: What, When, Why

Museum 2.0

While there are some criticisms of its consensus-based model for information-vetting, there's no doubt of its success as a collaborative knowledge-creation project. Woody launched it with an email to the ASTC listserv--a good group to target for his content. There's one primary way to navigate to pages: the search bar.

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