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Integration of CRM and CMS

Zen and the Art of Nonprofit Technology

This is when actual code is written in the CMS (via module or customization) which calls APIs on the CRM side to perform specific actions, such as adding records, syncing records, grabbing data, etc. Depending on the CRM, some require additional license fees for forms or APIs. Integration. So what’s the right strategy?

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Speaking of open social networks …

Zen and the Art of Nonprofit Technology

is a microblogging service based on an open source project, Laconica , and all of the updates are copyrighted by a Creative Commons (Attribution) license. There are an increasing number of third party apps that can use it (it supports the Twitter API.) You can log in using OpenID. All really great stuff. So I’m on identi.ca

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Free and open source tool #15: MPower Open CRM

Zen and the Art of Nonprofit Technology

They expect to make up the difference in revenue that they got from licenses from services sold to a greater number of organizations that would not have been customers otherwise. And, it’s got completely open APIs. Lots of open source companies (RedHat, MySQL AB, Novell, Alfresco, SugarCRM, Canonical) are doing similar things.

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SaaS vs. Open Source

Zen and the Art of Nonprofit Technology

It would not be as cost-effective (and thus, not produce as much profit) if these SaaS developers had to pay license fees for the software they use (besides the fact that these are the most stable and robust platforms to build upon.) There are multiple ways to ‘play well with others.’ Other companies in the NP space are similar.

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Open source your Open Social Apps?

Zen and the Art of Nonprofit Technology

The salient quote: Why not roll your own social network, include the OpenSocial API, and have applications, groups, widgets and portals to your site in any number of the “OpenSocial” platforms? Can we build a library of OpenSocial applications that have open source licenses? Anyone interested?

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MPower Open keeps moving forward

Zen and the Art of Nonprofit Technology

2) The customers, as a general rule, check to the open source or open API box on their RFP and then hire the vendor to do the implementation… they just don’t have the technical chops to really dive deep into the software. And since it ties into Drupal or Joomla you get a complete frontend / backend system. ??

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News from NTC ‘08

Zen and the Art of Nonprofit Technology

MPower Open , an enterprise CRM, is both open source, and has great open APIs. But I’m sure that their services pricing has been adjusted to account for loss of licensing revenue. There will be way more on this in later posts. Convio keeps drinking the “open&# coolaid (although they have a ways to go.) Which is fine.

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