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What are your most useful synchronous online facilitation practices?

Beth's Blog: How Nonprofits Can Use Social Media

That's why Nancy White's post on most useful synchronous online facilitation practices really caught my eye. Nancy takes us through a gradient of modalities and technologies for synchronous meetings. Using a chat room to collectively take notes, or a wiki to evolve the agenda and take notes during a meeting.

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Integration of CRM and CMS

Zen and the Art of Nonprofit Technology

The organization wants to capture the demographic details, as well as make sure that data is synchronized with the data they might already have on that web user, so they can track their constituents over time. Integrating online and offline communications. In addition, sometimes nonprofits want to expose data from the CRM to the CMS.