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A New Power Couple—Humans Plus Bots Deliver Member Delight

.orgSource

OCTOBER 1, 2023

Watson’s first commercial application was more serious. You may wonder how live chat differs from a phone conversation. Prospective members can ask questions without committing to a phone call. Last week I mentioned Rose, the Las Vegas Cosmopolitan Hotel’s digital concierge.

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Las Vegas Conversation Cancer Offline 251
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Why I Use Twitter

See3

JANUARY 29, 2009

As we looked over one particular application, someone asked, “Hasn’t this project been tried before?”. No e-mail, chat, Web page, phone call or FedEx package could have achieved the same thing. Yesterday, I spoke at a conference in Las Vegas. And to read the same stuff being broadcast by a hundred other people?

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Twitter Las Vegas Broadcast Hype 40
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