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Strategies to Manage an Online Crisis

Care2

For example, when a consumer of the ice-cream brand Wilcoxson's asked, on Wilcoxson’s Facebook page, if the gelatin in their cookies and cream ice-cream contained pork, their CEO responded on Facebook with “we don’t deliver outside of Montana and certainly not in Pakistan.” What is the best way to reach you?

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11NTC Preview: Technology in Times of Disaster: The Important Role of Social media in Disaster Response and Awareness

NTEN

George Durham, Program Manager, Microsoft Global Community Affairs On January 12th, 2010, a devastating earthquake ripped through the Haitian landscape, literally decimating cities like Leogane, Petit Goave, and much of Port-au-Prince.