Eric Jacobsen Blog

NOVEMBER 12, 2010

Friday, November 12, 2010 5 Open-Ended Questions To Ask Your Customers I really like author Paul R. Timm is the author of, 50 Powerful Ideas You Can Use To Keep Your Customers. Timms advice to stop asking your customers the "typical" questions and instead ask them open-ended questions. What else could we do to better serve you?

Question 44

Question Open Mentoring Kansas City 44

Eric Jacobsen Blog

APRIL 12, 2010

Monday, April 12, 2010 Build These Leadership Skills I had the pleasure of interviewing Overland Park, KS-based author Leigh Branham recently. Hes the author of three best-selling books, including Re-engage and The 7 Hidden Reasons Employees Leave. Curious: wouldn't being authentic also lead to having integrity.

Skills 40

Skills Leadership Build Mentoring 40

Eric Jacobsen Blog

SEPTEMBER 18, 2010

Saturday, September 18, 2010 How To Improve Your Internal Communication Skills Here is this weeks book recommendation. As author David Grossman says, "good internal communication gets the message out, but great internal communication helps employees connect the dots between overarching business strategy and their role.

Skills 54

Skills International Communication Mentoring 54

Eric Jacobsen Blog

SEPTEMBER 26, 2010

Sunday, September 26, 2010 How To Create A "Best Places To Work" Company Overland Park, Kansas-based author Leigh Branham, along with Mark Hirschfeld, recently completed a survey of 10,000 employees in 43 states to better understand what separates a "best places to work" company from other companies. Thanks for the summary.

Place 44

Place Companies Work Kansas 44

Eric Jacobsen Blog

AUGUST 7, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Honor The Legacy Of Dr. Martin Luther King, Jr. Are You Doing All You Can To Retain Your Employees.

Business 48

Business Mentoring Kansas City Kansas 48

Eric Jacobsen Blog

NOVEMBER 20, 2010

Saturday, November 20, 2010 Give Positive Feedback. Worse yet, without positive feedback, employees feel no sense that they are appreciated as individual talents with specific desires to learn and grow on the job and in their careers, reports Nicholas Nigro, author of, The Everything Coaching and Mentoring Book. Dont Praise.

Giving 63

Giving Mentoring Kansas City Kansas 63

Eric Jacobsen Blog

JUNE 2, 2010

Wednesday, June 2, 2010 How To Be An Open Leader Charlene Li, the author of the best-seller book, Groundswell , was kind enough to send me an advance copy of her newest book, Open Leadership , which she released for sale on May 24. Great read. I posted a review on my site as well. This was a fitting follow up to Goundswell.

Open 44

Open Kansas City Mentoring Kansas 44

Eric Jacobsen Blog

AUGUST 4, 2010

Wednesday, August 4, 2010 Never Say These Words To A Customer Author Harvey MacKay wrote the following spot-on advice in his recent column in the Kansas City Business Journal. I read your blog from a business owner perspective, but I have no employees - I do however train my client's employees - and these words eliminate sales.

Kansas City 44

Kansas City Kansas Mentoring Leadership 44

Eric Jacobsen Blog

NOVEMBER 8, 2010

Monday, November 8, 2010 Leadership Tips From Good Boss, Bad Boss Robert Sutton, author of Good Boss, Bad Boss , provides these leadership tips: Create an environment that encourages people to challenge each others ideas, but set a few ground rules. Honor The Legacy Of Dr. Martin Luther King, Jr.

Leadership 40

Leadership Tips Kansas City Mentoring 40

Eric Jacobsen Blog

DECEMBER 14, 2010

Tuesday, December 14, 2010 Ask Your Customers To Help You Write Your Strategic Plan Mike Brown, the founder of the Kansas City company called, The Brainzooming Group, encourages business leaders to solicit feedback from their customers when creating a strategic plan. Honor The Legacy Of Dr. Martin Luther King, Jr.

Kansas City 51

Kansas City Kansas Help Mentoring 51

Eric Jacobsen Blog

MAY 22, 2010

Saturday, May 22, 2010 Use This eBook To Improve Your Communication The former director of communications for McDonalds, David Grossman, now a leading consultant, speaker and author has released a free eBook about how to communicate effectively. thanks so much for sharing this!!! Honor The Legacy Of Dr. Martin Luther King, Jr.

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eBook Communication Mentoring Kansas City 40

Eric Jacobsen Blog

SEPTEMBER 11, 2010

Saturday, September 11, 2010 3 Things Your Mission Statement Must Have A lot of companies struggle when creating their mission statement. Author Peter F. . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Honor The Legacy Of Dr. Martin Luther King, Jr.

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Mentoring Kansas City Kansas Leadership 40

Eric Jacobsen Blog

AUGUST 12, 2010

Thursday, August 12, 2010 Go Old School.Use A Flip Chart For Gathering Ideas Heres a great idea from communications consultant, speaker and author David Grossman : And, yes its old school. . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). But, it works!

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Chart Ideas Mentoring Kansas City 40

Eric Jacobsen Blog

JUNE 26, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).

Tips 40

Tips Mentoring Kansas City Kansas 40

Eric Jacobsen Blog

OCTOBER 23, 2010

Saturday, October 23, 2010 Key Interviewing Questions To Ask To Identify Leaders The next time you are interviewing a candidate and you want to access their leadership skills, consider asking the candidate these questions: What personal qualities define you as a leader? Honor The Legacy Of Dr. Martin Luther King, Jr.

Interview 48

Interview Question Mentoring Kansas City 48

Eric Jacobsen Blog

NOVEMBER 16, 2010

Tuesday, November 16, 2010 How To Improve Customer Service With The Telephone Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder.

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Service Mentoring Kansas City Kansas 40