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Who's Behind That Voice on the Phone: Meet TechSoup Client Services

Tech Soup

TechSoup has some completely awesome customer service folks (we call their department Client Services) who help our members by phone or email to get the product donations they need. Handling more than 3,000 emails and phone calls each month. One member called about her donation request and was very sharp on the phone.

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Nonprofit Audit 101

The NonProfit Times

We cover a lot of ground in the guide, including: Types and formats of audits Common misconceptions Three stages of an audit What happens if fraud is discovered Red flags for your auditor How technology can ensure a smoother audit What happens if fraud is discovered First Name * Last Name * Company * Email * Phone * Address * Street Address Address (..)

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Nonprofit Audit 101

The NonProfit Times

First Name * Last Name * Company * Email * Phone * Address *. Street Address. Address Line 2.

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Tales of faux donors scamming charities

Robert Weiner

Then I went to work, and a friend of mine who was also a big Star Trek fan called me from New Hampshire to say “did you hear about Deforest Kelly?!? I’ll never be able to prove my premonition aside from the fact that when my friend told me the news, I immediately nearly blew out her eardrum telling her what had happened.

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5 Places to Find Grants for Your Nonprofit for FREE!

Get Fully Funded

Sometimes that one phone call can give you a leg up when it comes time for the funder to review grant proposals. I’ve reviewed your website but would like to confirm: Are the submission instructions you’ve listed accurate or have there been any recent changes? Morgan’s Private Banking Foundation Finder is focused nationwide.

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Accessibility: 5 Lessons for a Better Nonprofit Website

Connection Cafe

Check out New Hampshire Association for the Blind: #3 Avoid too many steps and fields on donation forms. A responsive website design by definition is a design that works on any device: desktop with mouse, smart phone, tablet, screen reader, head wand, anything. Try moving back from your monitor and use the squint test.

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Ten Ways Small NGOs Can Collaborate

NTEN

The MobileActive listserv is a good one for phone-based app's. While I was on sabbatical at Tuck/Dartmouth, one of the things I heard from small NGOs in the Upper Valley region of Vermont and New Hampshire, is that they couldn't afford a staff position to manage their donor data and systems. NTEN and TechSoup list a few.