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Using Service Design to Map Your Digital Ecosystem

Forum One

Two of our most used service design activities are ecosystem mapping and service blueprinting. Ecosystem mapping is a visual representation of all the components of an ecosystem, physical or digital, while service blueprinting creates a visual representation of a journey from both the “front stage” and “backstage” perspectives.

Map 72
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Your Nonprofit Should be Using Public Service Announcements (PSAs)

Nonprofit Tech for Good

A public service announcement (PSA) is a way to communicate to the public about an important topic or issue that affects most of, if not all of the general public. Public service announcements are a great way for nonprofits to take advantage of traditional advertising tactics without the cost! You should always lead with the facts!

Public 335
professionals

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article thumbnail

Using Service Design to Map Your Digital Ecosystem

Forum One

Two of our most used service design activities are ecosystem mapping and service blueprinting. Ecosystem mapping is a visual representation of all the components of an ecosystem, physical or digital, while service blueprinting creates a visual representation of a journey from both the “front stage” and “backstage” perspectives.

Map 46
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Why Journey Mapping is so Important to Creating Amazing Member Journeys

The MatrixFiles

The form itself will look simple BUT it will ultimately be the result of intentional journey mapping to ensure that the sign-up process is simple and amazing. Then we map out the journeys they need to take to get what they want. You need to map all of your user journeys. How do we do it? Give us a call.

Map 130
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What is Service Design?

Forum One

Service design focuses on mapping each touchpoint an individual has with a service provider in order to improve their experience and create a positive relationship between the two. There are lots of different pieces that go into the whole process, from engaging with services, digital tools, people, and places.

Design 80
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The Phases of Service Design

Forum One

As we finish our three-blog series, we hope you have a better understanding of what service design is and why it’s important for the social sector. There are 4 key phases for service design: Align, Research, Ideate, and Prototype. Phase 1: Align You’ve decided to embark on a service design project!

Phase 46
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Salesforce Customization and Configuration Services

fusionSpan

Salesforce Customization Services Leverage the true potential of the market-leading customer relationship management platform, with fusionSpan’s Salesforce customization and configuration services.

Service 52