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Testing Your Donation Form Part 4: Running a Usability Test

Connection Cafe

I’ve seen test participants use salty language (yes, really) and even break into hard sweats (yes, really). I do this by reading a welcome script like the one below which is a modified version of Steve Krug’s. You can also use tools like WebEx or Join.me You need to get them calm and relaxed right off the bat.

Test 33