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Never Say These Four Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can't meet that deadline." Customers typically want to engage in calculated risks versus playing it safe.

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Talking About Race and American Jazz Museum Finalists for the Anthem Awards

Forum One

Located in the Historic 18th & Vine Jazz District in Kansas City, MO, the American Jazz Museum showcases the sights and sounds of jazz through interactive exhibits and films, and features live music in their venues, The Blue Room, and Gem Theater. American Jazz Museum.

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How To Say I'm Sorry

Eric Jacobsen Blog

Joseph Medical Center in Kansas City, MO for this sound advice. Offer restitution whenever possible. And, should your apology go unaccepted, most experts say forgive yourself and move on. Note: Thanks to St.

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How To Say I'm Sorry

Eric Jacobsen Blog

Joseph Medical Center in Kansas City, MO for this sound advice. Offer restitution whenever possible. And, should your apology go unaccepted, most experts say forgive yourself and move on. Note: Thanks to St.

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Exceptional Digital Experiences for Museums and Cultural Institutions

Forum One

American Jazz Museum Located in the Historic 18th & Vine Jazz District in Kansas City, MO, the American Jazz Museum showcases the sights and sounds of jazz through interactive exhibits, films, and live music. Forum One partnered with the Museum to launch their new brand to the world.

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Anthem Award Winners Announced

Forum One

Located in the Historic 18th & Vine Jazz District in Kansas City, MO, the American Jazz Museum showcases the sights and sounds of jazz through interactive exhibits and films, and features live music in their venues, The Blue Room, and Gem Theater. In late 2021, we partnered with the Museum to launch their new brand to the world.

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How To Say I'm Sorry

Eric Jacobsen Blog

Joseph Medical Center in Kansas City, MO for this sound advice. Offer restitution whenever possible. And, should your apology go unaccepted, most experts say forgive yourself and move on. Note: Thanks to St.