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Breaking colonial legacies and mapping new pathways to mental wellness: Voices of Indigenous youth leaders on reconciliation

Charity Village

Deloitte released Volume 3 of Voices of Indigenous youth leaders on reconciliation, which delves into the experiences of First Nations, Inuit, and Métis communities facing intergenerational and recent traumas. Indigenous youth are uniquely affected by systemic barriers and are regularly faced with the impacts of these barriers.

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Using Service Design to Map Your Digital Ecosystem

Forum One

Two of our most used service design activities are ecosystem mapping and service blueprinting. Ecosystem mapping is a visual representation of all the components of an ecosystem, physical or digital, while service blueprinting creates a visual representation of a journey from both the “front stage” and “backstage” perspectives.

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How to boost the member experience by integrating career center software with Nimble AMS

Nimble AMS

Surprisingly, association professionals continue to undervalue offering career resources, even though it proves to be a huge benefit with the power to drive a superior member experience. Put your association on the map by transforming it into a career resource destination. Personalize the member’s job-seeking experience.

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Using Service Design to Map Your Digital Ecosystem

Forum One

Two of our most used service design activities are ecosystem mapping and service blueprinting. Ecosystem mapping is a visual representation of all the components of an ecosystem, physical or digital, while service blueprinting creates a visual representation of a journey from both the “front stage” and “backstage” perspectives.

Map 46
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Feel the Heat: Great Tools for Mapping Website Interactions

Byte Technology

Well, if you have, then it’s time to check out heat-mapping, programs that help you gain insights into user interactions such as where on your site they click, what specific areas they explore more than others and generally how they use your site for their purposes. Here are a handful worth investigating and implementing.

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Customer Experience Plays Marketing as a Long Game

.orgSource

If no one on your team combines the skills of a hand-holder, diplomate, ambassador, influencer, and adept translator of member-speak, it may be time to consider hiring a chief experience officer. Marketers are becoming aware of the important links between experience, persuasion, and the bottom line. Isn’t that a CMO’s job?

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How Nonprofits Can Use Customer Journey Mapping

See3

Nonprofits can use customer journey mapping to increase supporters by understanding how existing donors and advocates communicate with their organizations. The post How Nonprofits Can Use Customer Journey Mapping appeared first on See3 Advice for Do-Gooders.

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