Customer Feedback in the Non-Profit Sector: Listening to Low-Income Consumers
Beth's Blog: How Nonprofits Can Use Social Media
JULY 9, 2012
We all recognize how consumer feedback drives competition, innovation, and continual adjustments in the for profit world—who hasn’t read Amazon reviews before buying a product or Tripadvisor to research a hotel? And they will find the reviews of others helpful and empowering for their program and service decisions.
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