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Customer Feedback in the Non-Profit Sector: Listening to Low-Income Consumers

Beth's Blog: How Nonprofits Can Use Social Media

We all recognize how consumer feedback drives competition, innovation, and continual adjustments in the for profit world—who hasn’t read Amazon reviews before buying a product or Tripadvisor to research a hotel? And they will find the reviews of others helpful and empowering for their program and service decisions.

Profit 110
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Book: Welcome to the Fifth Estate

Beth's Blog: How Nonprofits Can Use Social Media

So Mondays have become book review days as part of the discipline to keep up with reading. My Zoetica colleague, Geoff Livingston , shared a preview copy of his forthcoming book Welcome to the Fifth Estate and it is a great read! Geoff Livingston, Author of Welcome to the Fifth Estate.

professionals

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New on SSIR: Letting Technology Lead

Amy Sample Ward

My latest post for the Stanford Social Innovation Review is up and I hope you’ll dive into the conversation with me! Yes you can claim that anyone has the power to blog, but that’s really only the people who have access to the tools and the time and the empowerment. as a form of self expression and identification.

Myspace 158
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New on SSIR: Letting Technology Lead

Amy Sample Ward

My latest post for the Stanford Social Innovation Review is up and I hope you’ll dive into the conversation with me! Yes you can claim that anyone has the power to blog, but that’s really only the people who have access to the tools and the time and the empowerment. as a form of self expression and identification.

Myspace 158
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New on SSIR: Give Permission to Peer Influence

Amy Sample Ward

My latest post is up on the Stanford Social Innovation Review blog. It comes at the same time that I’ve been doing a lot of thinking about the importance of community builders/managers/leaders or organizational voices to give permission back to the community members.

Influence 114
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5 Ways to Mobilize Advocates to Advance your Mission

Connection Cafe

For example, a happy customer might provide a referral, a reference, a review, a social share, case study, or participate in beta testing. In turn, we always say ‘thank you’ for their time and contribution in a variety of meaningful ways, whether through a VIP experience, influence, empowerment, recognition, or tangible reward.

Mobile 20
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8 Apps That May (Actually) Change San Francisco

Tech Soup

Additionally, many of the apps were built using Twilio.org's SMS and voice APIs. One interesting feature is that users can leave ratings and reviews for the healthcare providers. This app was the winner of a Cities for Financial Empowerment Fund and Capital One hackathon. Data Collecting and Mapping. LocalFreeWeb.