Sat.Mar 24, 2012 - Fri.Mar 30, 2012

5 Assumptions Every Community Manager Should Make Daily

Amy Sample Ward

This post is cross-published from NTEN. Read the post and join the conversation on the NTEN blog. —– Normally, I stay away from assumptions: We all know the saying about what assuming does to you and me!

Generation Y – Reinventing the Way We Communicate


Those of us born between 1980 to 1995 are commonly referred to as Generation-Y. To be honest, I think the name N-Gen (Net Generation) is more befitting. We are certainly addicted to the internet; we grew up with it, so it comes naturally to us.

Trending Sources

HOW TO: Post Milestones to Your Nonprofit’s Facebook Page

Nonprofit Tech for Good

On March 30 the new Facebook Timeline design will roll out to all Facebook Pages and one new function is the ability to post Milestones to your Timeline.

Unlocking the Potential of Peer Learning

Beth's Blog: How Nonprofits Can Use Social Media

A Community-Driven Approach to Program Design

Museum 2.0

How do you develop programs that are responsive to your community in a meaningful way? How do you find out what's important to different communities, and how do you change your plans based on their needs?

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The 2012 Nonprofit Technology Conference: Coming to Living Rooms & Desktops Near You


flickr: reid. Just because the 12NTC is sold out doesn't mean that you can't be a part of it. We're live-streaming the plenaries and specific session content as part of the Online NTC. Like the live event, the Online NTC is about more than the sessions, it's also about what happens in between.

Helping Members and their Communities Succeed: the Future of What We Now Know as Membership


We all have had these moments. Suddenly, out of nowhere, the clouds of confusion part and you look at the world with new- found clarity. Of all places, my “moment” came today at my doctor’s office, while waiting nervously for the results of my annual mammogram.

Client Success with CHOICES

Connection Cafe

Author: Blair Naylor. Another great success story! CHOICES - the Center Helping Obesity in Children End Successfully - is a grassroots organization whose mission is to fight against the deadly epidemic of childhood obesity.

See You at NTC 2012 in San Francisco Next Week!

Beth's Blog: How Nonprofits Can Use Social Media

Flickr Photo by Star Dust. Next week should be officially be named “Nonprofit Techie Week” in San Francisco!

The IT Annual Report: Reinforcing Your IT Department's Ties to Your Community


Edward G. Global CIO. International Federation of Red Cross and Red Crescent Societies. How can you know if your IT team has moved the needle at the end of the year? What does success look like – and who cares? Your IT Annual Report can answer all these questions. One of our senior managers asked me soon after I started at IFRC, “Why is ISD the largest department with the largest budget in our division; what are you doing?”

Humanizing is more than social media tactics.


A lot of the stuff you’re probably reading online about “humanizing your brand” is about social media tactics. Like this post on Social Media Examiner, 5 Ways to Humanize Your Company With Social Media. Take a look, you’ll recognize all of that stuff.

Presentation: Getting Started with Multi-Channel Fundraising


Did you know that in 2011, 16% of new donors gave via online gifts up from 9% in 2007? Or that the median revenue per donor for multi-channel supporters was $228 compared to $89 for offline and $113 for online donors?

Virgin Money Giving hits ?100m in donations - Civil Society - Fundraising - News - providing news and in-depth coverage of charities, voluntary organisations and not-for-profits

AFP Blog

Virgin Money Giving hits 100m in donations - Civil Society - Fundraising - News - providing news and in-depth coverage of charities, voluntary organisations and not-for-profits : Virgin Money Giving has facilitated 100m of donations two and a half years after its launch, the online giving platform has announced. NPUK NPOnlineGiving NPOnlineGivingTools

Free Non-profit Webinars for April 2012

Wild Apricot Blog

Here's our monthly round-up of free non-profit webinars for April, 2012. nonprofit webinar Wild Apricot

Can’t make #12NTC? Watch the Online Livestream!


I’ve mentioned this before but I’m super excited to be emceeing NTEN’s Online NTC Live! Livestream on Wednesday and Thursday this week (April 4/5).

Your Personal Guide to the 2012 Nonprofit Technology Conference: How to myNTC


We're down to the wire, with one week left before the 2012 Nonprofit Technology Conference. The NTEN staff is so excited that we're blogging our favorite tips throughout the week. There's a lot going on at the NTC, so here's a step by step guide to using myNTC , the online conference community, to plan your schedule: Step 1: Access Your Account. After registering for the NTC – or the Online NTC – you received an email (from ) with details about accessing your account.

Care2 Impact Prize -- Help Pick a Nonprofit Hero


There's a special brotherhood (and sisterhood) that prevails in the nonprofit sector, and great respect for our heroes. These heroes work passionately and creatively in support of great causes -- from human rights to wildlife conservation, from education to equality. And much more.

Facebook Page Fan-Gating Still Works and Here’s Proof

John Haydon

A few weeks ago, Facebook announced that Facebook Pages will no longer allow admins to choose a default landing tab. As with most changes that Facebook makes, the people who hate change were very upset. The assumption was that fan-gating would be less effective. But they’re wrong.

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Association TRENDS Social Media Report and Rankings 2012


It’s natural, I suppose. To want to compare yourself to others. It starts when we’re little. One of those many things we learned in Kindergarten, if not before.

5 Open-Ended Questions To Ask Your Customers

Eric Jacobsen Blog

I really like author Paul R. Timm's advice to stop asking your customers the "typical" questions and instead ask them open-ended questions. Here's what Timm recommends: Don't Ask : How was everything? Can I get you something else? Did you find everything you need? Will that be all?

E-Mediat: Reflections from the Conference in Fez, Morocco

Beth's Blog: How Nonprofits Can Use Social Media

Group Photo with Certificates.

How HelpAttack Can Raise Money for Your Nonprofit with Facebook Updates and Tweets

John Haydon

A few weeks ago, I had the wonderful opportunity to have coffee with Ehren Foss , founder of HelpAttack! If you’re not familiar with HelpAttack!, basically they turns social media updates into donations for nonprofits. Here’s HelpAttack! works: An org signs up (for free) with HelpAttack!

How the Internet is Revolutionizing Education


This is an oldie but a goodie – from June 2011. By the Education Database Online. I would love to see how these numbers have grown in the last almost-year. Click on the infographic to enlarge. Via: Social Learning

Meet the Winners of the 2012 Digital Storytelling Challenge!

Tech Soup Blog

The 2012 Digital Storytelling Challenge was a great success, with more than 250 total submissions from social benefit organizations in 24 countries! We were impressed with the quality of the photo slideshows and videos, and all the hard work that went into them.

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The 12 Ways Marriott Practices Good Leadership And Customer Service

Eric Jacobsen Blog

The next time you stay at a Marriott hotel look in the nightstand drawer for Marriott's booklet that highlights its milestones and tells the Marriott story.

3 Tips for Email Subject Lines

Connection Cafe

Author: Jennifer Atkins. When it’s time to develop the content for an email appeal, the subject line is typically the last thing to get written. Ironically, it’s the usually first thing your reader sees. Give your subject lines the love and attention they deserve.

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Great reads from around the web on March 30th

Amy Sample Ward

I come across so many great conversations, ideas, and resources all over the web every day. Here are some of the most interesting things I’ve found recently (as of March 30th). You can join the conversations in the comments, or click through to the original posts to find what others are saying.

Building Community on a Foundation of Honesty


Sarah Janczak. Community Manager. Technology has made it possible to scale positive community attributes internationally. But it’s the community itself, each of you out there participating, that do the work of maintaining the open and kind energy that keeps the conversation flowing.

When To Coach And When To Counsel

Eric Jacobsen Blog

A good manager is both a coach and a counselor. Generally, coaching should precede counseling. As a coach , a manager: identifies an employee's need for instruction and direction and this need is usually directly related to his or her performance or career goals. Coaching is collaborative.

Digital Inclusion Survey - Now with Prizes!

Tech Soup Blog

Calling all nonprofits that are working to close the digital divide! If you work for a nonprofit that is helping build a more digitally inclusive community, and you haven't filled out our digital inclusion survey , we still want to hear from you!


ASU Lodestar Center

posted by Sentari Minor , Program Specialist, The Rodel Foundation of Arizona. Networking. We’ve all heard the term, had workshops and classes on it, gone to seminars, digested it— but why?

2012 Nonprofit Technology Conference Sells Out!


Hot off the presses! Read all about it! The 2012 Nonprofit Technology Conference Sells Out! Yep, it's official, the 2012 NTC has sold out. For the third year running, the nonprofit sector has shown how it values technology and its ability to help us change the world by buying up every available seat at the Nonprofit Technology Conference.

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The Consumerization Of IT And It's Impact In The Workplace

Eric Jacobsen Blog

By: Guest Author, Kyle Lagunas Consumer technologies are infiltrating the workplace. Employees have access to powerful tools, applications and networks at home, and expect that same access at work.

A Chat With Vinay Bhagat

Connection Cafe

Author: Corey Pudhorodsky. I am super excited to bring you a special podcast interview on the Connection Café this month. While my favorite thing about doing these audio interviews is getting to know Convio coworkers and let you meet some of our staff that you may not otherwise run into, I think most people familiar with Convio will know how important Vinay Bhagat is to our company and the nonprofit sector.