July, 2021

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Customer Experience Lifts Service to the Stratosphere

.orgSource

These comments from McDonald’s CEO, Chris Kempczinski to New York Times journalist David Gelles describing how the pandemic would change the company’s business resonated with me on a couple of levels. “We had to pivot to basically being an entirely drive-through, delivery, and curbside pickup business, and I think that’s going to still be an […].

Service 419
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10 Powerful Online Fundraising Ideas for Nonprofits

Nonprofit Tech for Good

By Emily Rose Patz , Senior Copywriter at DonorPerfect – a top-rated donor management system and fundraising platform for nonprofits. Those aboard the online fundraising train tend to not look back. That’s because a digital strategy can truly transform every aspect of your organization’s work – from marketing to events. So much so that online revenue in the nonprofit sector grew by 32 percent in 2020.

Ideas 346
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To Build or Buy a Software Solution: Which is Right for You?

Association Analytics

We’ve all heard the catchphrase, “ if we build it, they will come. ” The “it” can be any software solution and “they” can be your staff, members or the general public. While usage is a great data point to evaluate your product’s success, there’s so much more to consider when weighing the options to build an in-house solution or use an off-the-shelf product.

Software 321
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Every Nonprofit Needs Internal and External Ambassadors

NonProfit PRO

Every person who works for a nonprofit or is associated with an organization internally is an ambassador of that organization by virtue of association. As an employee of The Salvation Army, I wear, with pride, a shirt with the logo of The Salvation Army. Volunteers also wear clothing that signifies an association with the organization.

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The Retention Ripple Effect: Nonprofit Staff and Donor Dynamics

Speaker: Andrew Olsen, CFRE - EVP, Fundraising Solutions at DickersonBakker | Kat Landa, CFRE, CSD - SVP, Talent Solutions at DickersonBakker

Across the nonprofit sector, organizations invest heavily in donor retention efforts, yet the struggle of cultivating lasting relationships remains. While attracting new donors is crucial, the lack of repeat donors poses significant financial risks. Through a comprehensive analysis of industry data, experts argue that there is a direct correlation between donor burnout, donor retention, and the talent retention crisis.

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Should You Use Autoplay for Videos on Your Website?

Association TV

Hold on, when did websites start using video anyway? The first time a website hosted a video was way back in 1997 on a site called shareyourworld.com (now defunct, so you might end up in a risky site if you try to find it), which was similar to present-day YouTube.

Video 296
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Ways to Improve Your Website’s Performance

Byte Technology

In this age of high customer service expectations, same-day delivery, and instant updates, website visitors are less patient to wait for your site to download. Web download speeds and overall performance are an evolving science, and record shows that as little as milliseconds can make a massive difference in customer’s behaviors and impact sales conversions. .

Images 246

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What to expect after launching your new association management system

Nimble AMS

Launching a new association management software (AMS) system is an exciting time for your organization. A new AMS system offers the opportunity for your association to operate more efficiently, drive more revenue, and deliver a better member experience. When your new AMS launches, your entire staff can settle in and get more comfortable with the new system.

System 148
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To Build or Buy a Software Solution: Which is Right for You?

Association Analytics

We’ve all heard the catchphrase, “ if we build it, they will come. ” The “it” can be any software solution and “they” can be your staff, members or the general public. While usage is a great data point to evaluate your product’s success, there’s so much more to consider when weighing the options to build an in-house solution or use an off-the-shelf product.

Software 321
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6 Ways to Fundraise With Video

NonProfit PRO

If your organization is a university or hospital foundation with millions in the bank, then hiring a company to do all video-related communications for you might make sense. For everyone else, the important thing is to share your organization’s mission story in a compelling way – and "compelling" doesn’t necessarily mean professionally produced. Use your iPhone or Zoom or whatever tool you are comfortable with to do the recording.

Video 321
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Are You At Risk? How to Stay Safe Online During a Pandemic.

Association TV

In 2020, while the American public was focused on protecting our families from a global pandemic and helping others in need, cybercriminals took advantage of an opportunity to profit from our dependence on technology to go on an Internet crime spree.”.

Online 296
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How to Design a Seamless & Personalized Digital Donor Journey

Speaker: Tim Sarrantonio

The average nonprofit uses five or more different software platforms to create their donor’s journey, making the experience clunky and disjointed. If you want to design a magical online giving experience for donors, making their journey as seamless as possible is key. In this webinar with expert Tim Sarrantonio, you’ll learn the fundamental steps to create an immersive and personalized online giving experience for your donors.

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Top 2021 Fundraising Strategies: Mastering Online Appeals and Messaging

Bloomerang

This online appeals post is part two in a six-part series. You can read part one here. In part 1 of this series, I outlined my top six fundraising strategies for 2021: . Investing in digital-first fundraising and marketing communications. Mastering online appeals, user experience and messaging. Mastering relevant content marketing. Mastering personalized, customer-centered philanthropy facilitation, especially mid-level and major donors, to increase donor lifetime value.

Strategy 142
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Sponsorship As An Alternate Revenue Stream

Wild Apricot

If your nonprofit relies on membership dues, grants, and individual donations as main sources of revenue, you’re off to a great start. However, there’s another way to raise much-needed funds that you may not be taking advantage of: sponsorships.

Stream 164
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Julia Campbell’s Secret Sauce: Expert Social Media Tips for Nonprofits

Qgiv

Julia Campbell has been helping nonprofits make the most of their social media presences for years. She knows what strategies work on social media, what strategies fail, and how nonprofits can use social channels to make a big impact on their community. Julia C. Campbell. In this interview, Julia shares some of the strategies she teaches her clients, including her secret formula for social media calendars, how nonprofits can improve engagement on their social channels, and the one thing she wish

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Don’t Fear Your Dirty Data

Association Analytics

The concept of “dirty data” and how to approach it can be daunting. Simply put, dirty data is data that is inaccurate, incomplete, inconsistent, duplicative, or outdated. At Association Analytics, we sometimes hear concerns about data quality in the context of associations starting their journey into analytics.To help alleviate your fear of dirty data, we have some tips on how to tackle cleaning it up and getting your database in great shape.

Data 319
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Nonprofits Are Leveraging the Cloud, but Does It Have to Be So Complex?

Effectively managing cloud technology is getting more complex. From cybersecurity concerns, vendor lock-in, cost increases, or lack of transparency on costs, it can quickly get out of control. Knowing what you can control and finding a platform that’s built with nonprofits in mind is key.

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3 Tactics to Acquiring New Donors for Your Nonprofit

NonProfit PRO

Technology and more people-centric (i.e., donors and supporters) ways of giving continue to expand, which is essential for nonprofit leaders to understand. For example, people could open a donor-advised fund (DAF) for very little money and give with the ease of tech platforms. Also, leading organizations, such as St. Jude, are reaching out to new audiences, like gamers, because they know they have to meet people where they are, to support a good cause.

Donor 317
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Automation for Nonprofits: 3 Dangerous Pitfalls to Avoid

Candid

How often do you read about the wonders of automation for nonprofits? Chances are, you’ve seen a little bit about this everywhere. As technology continues advancing , we see more articles discussing how automation takes pressure off of staff members and how organizations need to increase their use of software to optimize their communications with supporters. .

Nonprofit 137
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4 Strategies to Increase Donor Loyalty

Bloomerang

Did you know as many as 81% percent of new donors don’t return to give again? And only 43% of all donors remain loyal? Do you know what your retention rates are or how to increase donor loyalty? The sorry state of donor retention has been a topic of discussion for at least the past decade, since the Fundraising Effectiveness Project Report began collecting data.

Donor 142
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12 Productivity Tools for Nonprofits (2021 Update)

Wild Apricot

Alyssa had no idea what she was getting into when she landed her first role as the Admin Coordinator at a small association in Chicago. While her duties seemed clear-cut in the job description, she quickly realized what a mess everything was on the.

Product 162
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Nonprofit Technology Kick Start: Free World Class Board Meeting Software

Looking for cost reductions for your nonprofit? Why not consider modernizing with a digital board management system that's designed to work with remote meetings, with immediate cost reductions if you still distribute paper packets to members? Get going in less than an hour on a fully hosted cloud solution built on the latest technology that runs on any device - from desktops to tablets and smartphones - without any installation.

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Fundraising for introverts – how you can build genuine relationships

Hands on Fundraising

Are you an introvert? I finished the second interview of the day. I’d been gathering information to create appeals or other communications for clients. The people I spoke with were interesting and kind. I enjoyed speaking with them. And yet, I was worn out. If you understand what I mean, hello, introvert. A personality difference, […]. The post Fundraising for introverts – how you can build genuine relationships appeared first on Hands-On Fundraising.

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Still Publishing Donor Names? Ditch the List

Blue Avocado

“We nonprofits often put a great deal of time and effort into our annual reports, especially compared with how briefly most recipients will look at them,” begins the Blue Avocado article, The Secret to a High Impact Annual Report. “Rather than slave and anguish over the parts almost no one will read anyway,” the author […]. The post Still Publishing Donor Names?

Donor 130
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6 Takeaways from GivePanel’s Facebook Fundraising Benchmarks Report

NonProfit PRO

We’re going to review the Facebook Fundraising Benchmarks Report 2020 by GivePanel. Let’s clarify what “Facebook fundraising” refers to. It’s probably exactly what you think it is: when someone on Facebook starts a fundraiser to support your nonprofit. But there’s some fine print here.

Benchmark 312
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“Seeding by ceding”: What we know about the latest group of organizations funded by MacKenzie Scott

Candid

Last month, philanthropist MacKenzie Scott announced that she, in partnership with her husband Dan Jewett, donated another $2.74 billion to philanthropic entities. Her third round of grants in less than a year, Scott wrote that grant recipients were “286 high-impact organizations in categories and communities that have been historically underfunded and overlooked.

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Donor Engagement Guide: 8 Key Steps to Better Retain and Engage Donors

Are your donors your biggest fans, or are you lacking donor loyalty? The truth is, your donors have expectations of what their relationship with your organization should look like. This ebook will help you learn how to live up to those expectations!

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3 Tips to Create Unforgettable Moments for Donors

Bloomerang

There’s a hotel in Hollywood where the rooms are dated, the furnishings are sparse, and the walls are bare. Its name is the Magic Castle Hotel, but it’s not a castle. It’s a 1950s converted 2-story apartment complex painted canary yellow. . Next to its small pool is a cherry red phone. When you pick it up, the person on the other line answers, “Hello, popsicle hotline.” Moments later, a waiter wearing white gloves delivers your orange, cherry, or grape popsicle to you on a silver tra

Donor 140
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7 Reasons Why You Need a Volunteer Onboarding Process

Wild Apricot

Do you have a group of new volunteers starting at your organization? If so, you only have one chance to make a good first impression and welcome them into your community — it all starts with a great volunteer onboarding process. Read on to find.

Process 147
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4 User Tips for Getting Started with Salesforce

Saleforce Nonprofit

Salesforce is a platform that can transform the way an organization conducts business. It can streamline tracking and reporting processes, enhance communication with donors and constituents, and consolidate necessary information. However, it is important to remember that the software is a tool. You have to learn how to use it to its full potential to get the maximum benefit!

Tips 127
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Practical Guide to How Nonprofits Can Create Equity in Organizations and Community

Blue Avocado

In May 2020, when Black Lives Matter protests ignited by the murder of George Floyd erupted across the country, many organizations started becoming more aware of the need to challenge racism and to encourage racial equity in their own spaces. At Race Forward, this increased awareness became evident when inquiries about our racial equity training […].

Practice 128
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Nonprofit Technology Adoption: Why It Matters and How to Be Successful

Organizations like yours are increasingly realizing that technology adoption is only as good as the technology you choose. Statistics from a 2014 NTEN study show that seriously investing resources in training for your staff corresponds to higher adoption and ultimately technology effectiveness. In this report, we’ll give you a high-level overview of how to get your organization in shape for technology adoption and best practices for facilitating this critical process.

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How to Get the Most Out of a Peer-to-Peer Fundraising Software Demo

NonProfit PRO

You might have mixed feelings about the idea of finding and implementing new peer-to-peer fundraising software. Maybe you’ve seen the signs that it’s time for a new solution, but you dread the process of finding the right technology for your nonprofit. When you’re on the buyer’s side, product demos can be tricky. Time is limited, and it’s important that you see all you need to see to make the right selection for your organization and feel confident in your decision.

Software 305
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When was the last time you thought about your values?

Charity Village

Whether we realize it or not, we all have values that guide us. Your values are what you believe to be important and they determine your priorities and motivate your decisions. They provide us with the very foundation that we stand on and making decisions that are in line with our values often leads to […]. The post When was the last time you thought about your values?

Time 126
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How To Attract New Potential Donors With 3 Questions And A 6-Step Process

Bloomerang

Consistently attracting new potential donors is vital for you to expand your mission and, more importantly, to have the funding needed to make it through unexpected times. Unfortunately, if you can’t have in-person events or if you don’t have a big marketing budget, finding new donors can be difficult. . This is why a fundamental shift in your approach to marketing, to fundraising, and even to your mission is needed.

Process 135
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How to Run A Silent Auction: Tips, Tricks, and Expert Advice

Wild Apricot

Setting up, promoting, and executing a silent auction can be a daunting task. There are so many moving pieces! Planning and coordination are key, to ensure your association, nonprofit, or charity sees the funds—and fun!—you want out of.

Advice 145
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Achieving Organizational Transformation: Pathways to Success

Association executives—and hopefully their boards—know that they are facing perilous times. Driven by the pace of cultural and technological change, they are experiencing major disruptions in the traditional business models that used to guide organizational growth strategies.orgSource offers a straightforward approach to navigating these changes and readying your organization for growth.