Eric Jacobsen Blog

MARCH 5, 2021

If you want to delight your customers, then the book by Steve Curtin , Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees. The book explains the seven ways for you and your employees to demonstrate exceptional customer service : Express genuine interest Offer sincere and specific compliments Share unique knowledge Convey authentic enthusiasm Use appropriate humor Provide pleasant surprises Deliver serv

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Attention Sound Demonstration Voice 52

Kindful

MARCH 5, 2021

As we celebrate Women’s History Month, honoring the countless contributions women have made and continue to make in our country and around the world, it’s important to recognize the many organizations whose focus and missions revolve around helping women. To that end, I’ve compiled a list of funders who spend their time and grantmaking resources on assisting women-led movements to advance meaningful change.

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Empowerment Grant Fund Resource 104

Connection Cafe

MARCH 5, 2021

The COVID-19 pandemic reached the US like a tidal wave about mid-February in 2020. The virus shut down schools, closed businesses, and disrupted our way of life—including how we work. It’s estimated that about 42% of the American workforce is now working from home full-time , which has led to an increase in cyberattacks the likes of which we haven’t seen in all of internet history.

Policy 26

Policy Companies Environment Software 26