Sun.Feb 17, 2019

Get the Book

SocialFish

A little book of big ideas for associations navigating the social web. Overview. Written for the complicated and quirky world of associations and membership organizations, Open Community is about how associations can—and why they should—build community online. (Not

eBook 65

How To Evaluate Your Customer Service Phone Team

Eric Jacobsen Blog

Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder.

How To Give Constructive Feedback

Eric Jacobsen Blog

Eric Harvey and Al Lucia wrote a booklet called, 144 Ways To Walk The Talk. They provide the following great, simple and straight-forward advice about giving feedback: Make it timely -- give your feedback as soon as possible to the performance.

Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal.

How To Lead With Purpose

Eric Jacobsen Blog

“Purpose is the why behind everything within an organization,” says author John Baldoni, of the book, Lead With Purpose. Baldoni also believes that it is up to leaders to make certain that organizational purpose is understood and acted upon. And, to harness the talents of their employees, leaders must recognize their responsibility to instill purpose in the workplace.