Eric Jacobsen Blog

FEBRUARY 17, 2019

Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder. So, here's a checklist that is primarily from sales expert and author Paul R. Timm that you can use to evaluate your organization's customer service via the phone: 1.

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Phone Evaluation Service Team 40

Eric Jacobsen Blog

FEBRUARY 17, 2019

“Purpose is the why behind everything within an organization,” says author John Baldoni, of the book, Lead With Purpose. Baldoni also believes that it is up to leaders to make certain that organizational purpose is understood and acted upon. And, to harness the talents of their employees, leaders must recognize their responsibility to instill purpose in the workplace.

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Attitude Leadership Authoring Interview 40

Eric Jacobsen Blog

FEBRUARY 17, 2019

Eric Harvey and Al Lucia wrote a booklet called, 144 Ways To Walk The Talk. They provide the following great, simple and straight-forward advice about giving feedback: Make it timely -- give your feedback as soon as possible to the performance. Make it individualized -- tailor your feedback to the feedback receiver. Make it productive -- focus your feedback on the performance and not the performer.

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Giving Advice Product Action 40

Eric Jacobsen Blog

FEBRUARY 17, 2019

Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We can't meet that deadline.

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Kansas City Kansas Journal Advice 40

Speaker: Andrew Olsen, CFRE - EVP, Fundraising Solutions at DickersonBakker | Kat Landa, CFRE, CSD - SVP, Talent Solutions at DickersonBakker

Across the nonprofit sector, organizations invest heavily in donor retention efforts, yet the struggle of cultivating lasting relationships remains. While attracting new donors is crucial, the lack of repeat donors poses significant financial risks. Through a comprehensive analysis of industry data, experts argue that there is a direct correlation between donor burnout, donor retention, and the talent retention crisis.

Donor