Stop Asking Your Customers These Questions
Eric Jacobsen Blog
JANUARY 28, 2019
Consider this advice from author Paul R. Timm. He recommends a different twist on asking your customers questions : stop asking your customers the "typical" questions and instead ask them open-ended questions. Here's specifically what Timm recommends: Don't Ask : How was everything? Can I get you something else? Did you find everything you need? Will that be all?
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