Tue.Nov 29, 2022

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Customer Service for Nonprofits: 4 Ways to Retain Donors

NonProfit PRO

At their core, nonprofits are service-oriented. And while there are distinctions between the way for-profit and nonprofit entities run, the standards of customer service apply equally between the two.

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Your donors don’t care about your fundraising goals

Hands on Fundraising

Your donors really don’t care about your fundraising goals. But they care – a lot – about your mission. Fundraising goals are important – inside. But donors care about your mission. If you’re fundraising, you already know that. But is that reflected in how you ask for gifts? Time and again, I see it: internal […]. The post Your donors don’t care about your fundraising goals appeared first on Hands-On Fundraising.

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professionals

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Who Wins and Who Loses on Giving Tuesday

NonProfit PRO

Amidst all the excitement of Giving Tuesday, we’re missing an opportunity to highlight how major giving days can reinforce inequality, further ensconcing us in a system where there are winners and losers — too often along lines of race and class.

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New Fundraising Effectiveness Project Report Shows An Increase In Dollars Raised Despite A Decrease In Donors

Bloomerang

Disclosure: Bloomerang is one of several software providers that helped the Fundraising Effectiveness Project collect the data analyzed in the report we discuss in this post. . The Fundraising Effectiveness Project (FEP) recently released its Second Quarter Fundraising Report, which is full of insights and giving trends that can help you and your team with your donor acquisition and retention efforts.

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The Retention Ripple Effect: Nonprofit Staff and Donor Dynamics

Speaker: Andrew Olsen, CFRE - EVP, Fundraising Solutions at DickersonBakker | Kat Landa, CFRE, CSD - SVP, Talent Solutions at DickersonBakker

Across the nonprofit sector, organizations invest heavily in donor retention efforts, yet the struggle of cultivating lasting relationships remains. While attracting new donors is crucial, the lack of repeat donors poses significant financial risks. Through a comprehensive analysis of industry data, experts argue that there is a direct correlation between donor burnout, donor retention, and the talent retention crisis.

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Classy Report Reveals Giving Remains Strong Despite Economic Uncertainty

NonProfit PRO

Classy's fifth annual report, "Why America Gives 2022: Finding Resilience Through Donor Loyalty," reveals key findings on what motivates donors in today's world and how economic uncertainty and timely events play a role in giving patterns.

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5 Ways to Manage Volunteer Expectations

Volunteer Hub

Exceeding volunteer expectations is the best way to retain them. What are your volunteers hoping to gain? What does a good experience look like to them? Here are 5 ways to manage volunteer expectations. Establishing your expectations for volunteers and understanding their expectations for your program early is key. Exceeding expectations and providing volunteers with a great experience can positively impact retention.

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GlassPockets at sunset: reflections from working at the intersection of power and light 

Candid

This year, GlassPockets marks its 12 th and final anniversary, as Candid will sunset the website on December 15, migrate its learning content to Candid Learning for Funders , and use new approaches to encourage funder transparency. I’d like to take a moment to offer history and lessons learned, the thought that went into this decision, and how we plan to evolve the effort for greater impact.