70 Simple Rules For Sensational Service
Eric Jacobsen Blog
JUNE 22, 2019
Flavio Martins ' book, Win The Customer , teaches you 70 simple rules for sensational service. "These can be used as a top-down resource in organizations looking to develop or enhance a service culture," explains Martins. "They can also be used as a resource for individuals who want to transform the way service is handled from the ground up, even when lacking the full commitment and support from organization-wide training and change efforts.
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