Mon.May 20, 2019

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20 reasons for associations to love Salesforce

Nimble AMS

The benefits of having your member management software built on Salesforce. As Salesforce celebrates 20 years in business, the Nimble AMS team reflects on the reasons why associations benefit from an AMS built on Salesforce. This year, Salesforce celebrates 20 years in business. Since Nimble AMS is built on the Salesforce platform, and in honor of the occasion, I asked folks across the Nimble AMS team to share what they think are the benefits of the Salesforce for associations. .

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Customer Service Training 101

Eric Jacobsen Blog

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Now in its third edition (originally published in 2005), you’ll find practical and actionable techniques and behaviors to ensure you are providing the best possible service for your customers. Along with dozens of scenarios, examples, guidelines and practice lessons, author, Renee Evenson , also provides a focus on customer service in today’s ma