Tue.Jul 13, 2021

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Customer Experience Lifts Service to the Stratosphere

.orgSource

These comments from McDonald’s CEO, Chris Kempczinski to New York Times journalist David Gelles describing how the pandemic would change the company’s business resonated with me on a couple of levels. “We had to pivot to basically being an entirely drive-through, delivery, and curbside pickup business, and I think that’s going to still be an […].

Service 419
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Are You At Risk? How to Stay Safe Online During a Pandemic.

Association TV

In 2020, while the American public was focused on protecting our families from a global pandemic and helping others in need, cybercriminals took advantage of an opportunity to profit from our dependence on technology to go on an Internet crime spree.”.

Online 296
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The Myths and Facts of What a Fundraising Consultant Can Do for Your Nonprofit

NonProfit PRO

Taking large institutions out of the equation, we know the fundraising landscape changed profoundly last year. One of the results of the pandemic was that many nonprofits took their fundraising virtual. As we work collectively to recover, many small to midsize nonprofits are looking to measure fundraising performance. Fundraising professionals have lots of pressure to perform, and organizations are turning to fundraising consultants.

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Fundraising for introverts – how you can build genuine relationships

Hands on Fundraising

Are you an introvert? I finished the second interview of the day. I’d been gathering information to create appeals or other communications for clients. The people I spoke with were interesting and kind. I enjoyed speaking with them. And yet, I was worn out. If you understand what I mean, hello, introvert. A personality difference, […]. The post Fundraising for introverts – how you can build genuine relationships appeared first on Hands-On Fundraising.

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The Retention Ripple Effect: Nonprofit Staff and Donor Dynamics

Speaker: Andrew Olsen, CFRE - EVP, Fundraising Solutions at DickersonBakker | Kat Landa, CFRE, CSD - SVP, Talent Solutions at DickersonBakker

Across the nonprofit sector, organizations invest heavily in donor retention efforts, yet the struggle of cultivating lasting relationships remains. While attracting new donors is crucial, the lack of repeat donors poses significant financial risks. Through a comprehensive analysis of industry data, experts argue that there is a direct correlation between donor burnout, donor retention, and the talent retention crisis.

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The Global Online Fundraising Scorecard

NonProfit PRO

Download your free copy of this research study that takes a mystery donor’s look at the online giving experience and email communications of 630 organizations in 9 countries.

Global 204
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Get Organized and Increase Your Nonprofit Productivity

Get Fully Funded

Look at your desk right now, and tell me how many sticky notes are on it. How many to-do lists? How many reminder notes to yourself? If you feel like you have too much to do and aren’t getting enough done, you need to increase your nonprofit productivity. The first step may be to change the way you work. That’s right. The definition of insanity is doing the same thing over and over, expecting a different result.

Product 124

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Don’t Overlook These Factors When Choosing Your Next Fundraising Event Venue

Bloomerang

In-person events are making a comeback, which means you’ll need a fundraising event venue in which to host those events. Because you might be out of practice when it comes to securing a fundraising event venue, here are a few recommendations. . When vetting locations for your event , it helps to have a list of questions you want to ask or a list of features that you need in the space.

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Salesforce.org Introduces Marketing Cloud for Nonprofits with Stronger Digital Engagement for Donors

NonProfit PRO

Salesforce.org announced today its release of a new technology that aims to create more personalized experiences for email marketing. Marketing Cloud for Nonprofits will allow nonprofits to use templates to create and deliver email campaigns to subscribers, volunteers, donors, sustainers and more.

Marketing 130
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What is Information Architecture? The Un-Flashy Key to Nonprofit Website Success

sgEngage

Website design has changed a lot over the last decade, largely due to the vast availability of low-cost, templated designs that look quite stunning. While I applaud the designers of these templates for the beauty and even the adaptability of the templates to fit a variety of website types, I want to make a case for the value of a good Information Architecture.

Websites 102
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Why Volunteer Management is Important in 2021

Volunteer Hub

As the value of volunteerism continues to rise (estimated to be $28.54 an hour), the need for strategic volunteer management is becoming increasingly crucial. Here is why volunteer management is important in 2021. Volunteerism is a foundational component for almost all organizations in the nonprofit industry. Volunteers provide nonprofits with their time in exchange for the opportunity to make a difference within their community.

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How to Design a Seamless & Personalized Digital Donor Journey

Speaker: Tim Sarrantonio

The average nonprofit uses five or more different software platforms to create their donor’s journey, making the experience clunky and disjointed. If you want to design a magical online giving experience for donors, making their journey as seamless as possible is key. In this webinar with expert Tim Sarrantonio, you’ll learn the fundamental steps to create an immersive and personalized online giving experience for your donors.

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Guest Post: What Good Could Come After a No?

Twenty Hats

At home or at the office, you can transform a “no” decision to a “yes” by following this advice. Cicadas. It was 2020, and I was already getting nervous about the every 17-year invasion of cicadas these nasty insects, due in the Washington, DC area in 2021. I was more than nervous. I was panicked. I introduced the idea of a screen-in deck as my solution to battle the (perceived) impending cicada doom originally in 2004.

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Fundamentals of Audience Growth in the Nonprofit Sector

NonProfit Hub

How can your nonprofit organization increase its audience growth? You have a cause and a message to share, but getting it out there to the right people isn’t always easy. To help organizations grow their audience—and also their returns and impact—I created an approach to communication development based on a system I’ve labeled IDEAS. Here’s what the IDEAS process looks like.

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Volunteer administration: What has changed in recent decades?

ASU Lodestar Center

Illustration by Yuxin Qin. posted by Mark A. Hager Associate Professor of Nonprofit Leadership and Management, Arizona State University. Big news! Results from my most recent Volunteer Management Capacity Study are now posted at the Association of Leaders in Volunteer Engagement (AL!VE) website. If the details on the investments, challenges and practices in volunteer administration are something you are interested in, then please go take a look at the new report.

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How Apple’s Privacy Updates Will Impact Your Organization

Forum One

Apple’s latest privacy updates will affect data sources commonly used by mission-driven organizations. Let’s explore how your organization can adapt to the changes. In 2017—after years of unease among privacy advocates and users —Apple began announcing and rolling out a series of changes to reduce the volume of data collected and make users more aware of data collection.

Impact 46
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Nonprofits Are Leveraging the Cloud, but Does It Have to Be So Complex?

Effectively managing cloud technology is getting more complex. From cybersecurity concerns, vendor lock-in, cost increases, or lack of transparency on costs, it can quickly get out of control. Knowing what you can control and finding a platform that’s built with nonprofits in mind is key.

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Encourage Gift Matching with One Easy Update to Your Form

Qgiv

Receiving donations from your loyal supporters is great. You know what’s even better? When those gifts are doubled (or sometimes even tripled!). But did you know that, despite being eligible, between $4-$7 billion goes unclaimed every year ? That’s a lot of money left on the table that could support great causes! How you can make it easier for your donors to match more gifts so your nonprofit can raise more money?

Gift 52
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14 Nonprofit Books Recommended by Top Industry Experts

Classy

At Classy, one of our core values is to always be learning. Even seasoned fundraisers and nonprofit professionals need to learn new skills and hear new perspectives, and that’s where our reading list comes in. At the 2021 Collaborative: Virtual Sessions , our annual nonprofit conference, over 7,000 people from across the world came together to learn how to advance their mission within the social sector.

Industry 139
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How To Get More Donation Pledges For Your Nonprofit

CauseVox

You’ve probably heard of a donation pledge if you’ve been in fundraising for any amount of time. A donation pledge is when a supporter promises to give a certain amount of money in a set time frame. It’s different from a donation – when a donor completes their gift then and there, while a pledge is a commitment to give in the future. In recent years, pledges have fallen out of fashion: it harkens back to a grassroots style of community-based fundraising, a handshake contract in a digital w

Pledge 98
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New Features Help Nonprofits Better Engage with Supporters & Operate More Efficiently

Saleforce Nonprofit

As the world begins to reopen, organizations must take advantage of technology to engage digitally with supporters and program participants. Nonprofits challenged to shape constituent engagement must personalize the journeys prospects, donors, and supporters navigate to land their messages. Today, we’re thrilled to announce the new innovations in our Summer ‘21 release to help nonprofits engage supporters and operate more efficiently.

Support 118
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Nonprofit Technology Kick Start: Free World Class Board Meeting Software

Looking for cost reductions for your nonprofit? Why not consider modernizing with a digital board management system that's designed to work with remote meetings, with immediate cost reductions if you still distribute paper packets to members? Get going in less than an hour on a fully hosted cloud solution built on the latest technology that runs on any device - from desktops to tablets and smartphones - without any installation.

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Rebranding: More than fonts and colors 

Candid

In this reprint from our 2020 annual report , Renée Westmoreland, Candid’s managing director of design and marketing, reveals all that goes into creating a brand for a new organization. . Since GuideStar and Foundation Center joined forces in February 2019, we’ve talked about and worked toward becoming “one Candid.” How does that play out in real life?

Grant 59