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What is Service Design?

Forum One

Service design focuses on mapping each touchpoint an individual has with a service provider in order to improve their experience and create a positive relationship between the two. There are lots of different pieces that go into the whole process, from engaging with services, digital tools, people, and places.

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3 Design Thinking Facilitation Resources for Nonprofits

Beth's Blog: How Nonprofits Can Use Social Media

Almost four years ago, I wrote my experience as a participant n a design-thinking lab to give input on a digital strategy for a philanthropy. The design lab was facilitated by Pete Maher, founder of Luma Institute. I even facilitated design labs to help with the research for my book, The Happy Healthy Nonprofit. I admit it.

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Basic Facilitation Techniques for Nonprofits

Beth's Blog: How Nonprofits Can Use Social Media

Over the last 25 years I’ve been doing training, I’ve learned different and applied different methods from either being a “student” in a training facilitated by someone using a method, being trained in the method, co-designing with others, and designing and facilitating my own sessions. This includes: 1.

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Trainer’s Notebook: Just A Few Participatory Facilitation Techniques

Beth's Blog: How Nonprofits Can Use Social Media

Conferences are a great opportunity to take workshops and observe the facilitator’s techniques. Many of us do this and take content notes, but it is also great to take notes about instructional design and facilitation techniques. Others have also documented and used the technique or taught others how to do it.

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Finding the Best Consultant for Your Nonprofit: Preparing for the Selection Process

Bloomerang

Pro tip: For larger, more complicated projects, consider hiring a consultant to help you co-design the project. You want to do this now, before you meet any candidates, so you can acknowledge, manage, and minimize bias in the hiring process. . Names would get added back in for the interview process. Interview questions.

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Trainer’s Notebook: Finding Inspiration and New Ideas for Facilitation Techniques

Beth's Blog: How Nonprofits Can Use Social Media

I always learn something from his participatory style, humor, and techniques. Here’s a few things I learned. My colleague, Dirk Slater , has written about how he applies Gunner’s techniques in his own technology/activist trainings. Others have also documented and used the technique or taught others how to do it.

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5 Payment Processing Features To Acquire Younger Donors

Achieve

One way to attract charitable young donors is through a well-designed payment processor. Features like contactless payments and in-app purchases make the donation process simple and convenient, which tech-savvy generations will appreciate. . SMS giving technique. Mobile-Friendly Giving. Contactless Payments. Text-to-Give: This.

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