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How to Apply Service Design to the Social Sector

Forum One

Service design principles can be applied to the social sector to craft audience experiences that create positive change in the world. Overall, here are four key reasons why service design is important to nonprofits, foundations, and government agencies. They are using service design to better serve their community’s changing needs.

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Trainer’s Notebook: Just A Few Participatory Facilitation Techniques

Beth's Blog: How Nonprofits Can Use Social Media

Recently, a colleague asked me a wonderful question: How did you learn to become a good facilitator and trainer? Evaluate your content, facilitation, and logistical skills against participant evaluations. Conferences are a great opportunity to take workshops and observe the facilitator’s techniques. Spectragram.

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Reflections on a Decade of Designing and Facilitating Interactive Webinars

Beth's Blog: How Nonprofits Can Use Social Media

I’ve had the honor of facilitating an online peer learning exchange of Knight Grantees that are hosting Giving Days, applying and iterating on the Giving Day Playbook since 2013. Yesterday, I facilitated the first webinar in a series hosted by the Knight Foundation on taking the practice of Giving Days to the next level.

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Facilitating with Sticky Notes

Beth's Blog: How Nonprofits Can Use Social Media

I enjoy meetings when there has been a lot given to the design and you have expert facilitators in the room because I not only learn about the content, but also learn some new facilitation techniques. If offers frameworks, tips, and checklists for thinking through the content, interaction design, and logistics.

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Trainer’s Notebook: Finding Inspiration and New Ideas for Facilitation Techniques

Beth's Blog: How Nonprofits Can Use Social Media

Yesterday, I had the pleasure of participating in a convening on “Data Informed Philanthropy” hosted by the Packard Foundation – not only was the content compelling (stay tuned for a post on that), but it was also a fantastic opportunity to observe one of the best facilitators I know, Allen Gunn from Aspiration.

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Trainer’s Notebook: Fishbowl Facilitation Technique

Beth's Blog: How Nonprofits Can Use Social Media

It was expertly facilitated by Allison Lin and Odin Zackman. When I get to participate in sessions that are focused on content that I’m intensely interested in AND are well designed and facilitated, it creates the perfect storm for learning in my field and the trade craft of facilitation.

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Leading with Reflection: New Year’s Rituals for Nonprofit Professionals

Beth's Blog: How Nonprofits Can Use Social Media

Our article, “ 8 Steps Nonprofits Can Take to Adopt AI Responsibly, ” published in the Stanford Innovation Review was listed as the ten top most popular articles of 2023. Training & Facilitation: I have maintained an active schedule of leading workshops, facilitating retreats, and presenting. That is twenty years!