How to Manage Negative Comments on Email + Social Media

Media Cause

What to do about agitators, arguers and the misinformed on your email list and social media—and how to manage negative comments. Don’t forget open rate, click-through rate, conversion rate, and, most importantly, response rate when considering performance.

Unlock Fans While Engaging Supporters Beyond Like, Share and Comment

Amy Sample Ward

At the same time I have watched organization struggle to engage with Facebook supporters in meaningful ways using just the actions Facebook has provided; Like, Share, or Comment. After months of learning and developing, we launched ActionSprout.com; to help organizations unlock their Facebook Fans with actions that move beyond Like, Share and Comment. Facebook’s new Open Graph is designed to support the viral growth of highly relevant actions.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Drupal security, and other CMS Report comments

Zen and the Art of Nonprofit Technology

You might think that comparing four different open source packages that, in essence, do pretty the same thing (in a broad sense) would be a cakc walk. I’m sure that Four Kitchens, and most open source software developers agree with that perspective. Tags: CMS Open Source drupal idealware plone security Now that the Idealware CMS report is out, I get to have my say about it. Here’s the first post, there might be more to come.

Drupal 133

The Death of the Open Metric (and other freak outs)

sgEngage

Mostly, I open lots of messages with which I don’t truly engage. In our current engagement tracking, we tend to rely very heavily on opens as confirmation our message was enjoyed and appreciated, but I think we all know that’s not really an accurate tracking mechanism.

Open Community and Nonprofit Techies

NetWits

They’re doing a virtual book tour exploring concepts from Open Community : a little book of big ideas for associations navigating the social web. In this post, Maddie and Lindy answer a few questions for the NetWits Think Tank community (Oh, and please ask more in the comments. Why did you write Open Community? We decided to write Open Community as a way to address those frustrations and redirect the thinking about using social tools to build community online.

Open 139

Open Source vs. Proprietary: Overview

Zen and the Art of Nonprofit Technology

Since I wrote my post on “Open Source vs. Proprietary&# last week, and especially after Thomas Taylor’s very apt comment that the battle is not over in many corners, I decided that, well, what the heck, it was a good time to write a series about open source software options, and their comparisons to proprietary, in 2011, more than 12 years after this whole thing started. Comparisons of open source vs. proprietary development environments (i.e.

Drupal security, and other CMS Report comments

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Drupal security, and other CMS Report comments April 3, 2009 Now that the Idealware CMS report is out, I get to have my say about it. You might think that comparing four different open source packages that, in essence, do pretty the same thing (in a broad sense) would be a cakc walk.

Drupal 100

Platforms break open, part II

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Platforms break open, part II October 18, 2007 The dust is settling. I looked over Allan Benamer’s post on the Convio and Kintera initiatives, I looked harder at the Convio Open and Kintera Connect docs, and I also had a chat with some Kintera folk. I have a few comments.

Nine Teddy Bear-Approved Tips for Getting Comments On Your Blog

NTEN

Ask open-ended, rather than yes/no questions, to get the most thoughtful, personal responses and open up the room for others. Read comments carefully and be sure to have the author/poster/someone from your organization answer questions. You don’t want to monopolize the conversation, but keep an eye on the comments and pop in when the time’s right. Send them the post ahead of time, so they’re well prepared to make a real value-add comment.

Open source your Open Social Apps?

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Open source your Open Social Apps? November 21, 2007 Beth’s wonderful post about a decision tree for whether or not an organization should get into the social networking business had a link to a comment about OpenSocial. Which lead me to think about the idea of open sourcing OpenSocial apps.

SaaS vs. Open Source

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology SaaS vs. Open Source September 24, 2008 I just finished writing a post for the Idealware blog about choosing SaaS vs. Open source. I said in that post: At one level, whether or not the software underneath the SaaS is open source is not relevant. SaaS is not, by definition either proprietary or open source.

Open content business models

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Open content business models December 1, 2007 I’m at the Open Translation event, and we’ve just had a great session on open content business models. I’ve been interested in issues of how we sustain open content for a long while.

Model 100

News in open source and open standards

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology News in open source and open standards April 3, 2008 Here’s a few interesting tidbits gleaned from the net: It appears that Microsoft’s bid to get Office Open XML, their new office standard did get through ISO. Venture capitalists are liking open source more and more. More $ toward open source is a tide that lifts all boats.

Open Social != Open Data

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Open Social != Open Data November 8, 2007 As the hype (which, I agree I have contributed to ) around OpenSocial dies down, the reality behind OpenSocial becomes clear. Tim O’Reilly has a bang-on post about the fact that OpenSocial does not mean that users can have data portability.

Open 100

Platforms break open!

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Platforms break open! One of the wonderful things that has happened since I wrote the Open API whitepaper way back in January, is that finally, vendors are realizing how important openness really is, and are beginning to implement things in a big way. Open has 3 components, APIs, Database Connectors, and Extensions.

Open Social Networks

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Open Social Networks November 5, 2007 As I’ve mentioned before, there has been a lot of thought and interest in the issue of opening up social networks, outside of what has been, until last week, totally closed silos. I linked to a great thought piece a while back on opening up the social graph (that is, your network of friends.)

Free and open source tool #15: MPower Open CRM

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Free and open source tool #15: MPower Open CRM April 14, 2008 I am so far behind, it’s not funny. My goal is to catch up by the end of this month, so that I’ll still be on track to make it to 100 free and open source tools by December. What’s new about MPower is that it has very recently been released as open source.

Open Source Feminism?

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Open Source Feminism? She’s got some great video blogging, including a short one on “ open source feminism.&# Although women were only 25% of the Penguin Day attendees, that’s actually pretty darned good for open source related events.

Ubuntu open week

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Ubuntu open week November 26, 2006 Next week is Ubuntu Open Week , a series of events and classes about Ubuntu Linux , and for people interested in getting involved in Ubuntu.

Ubuntu 100

Throwing Open The Doors

Museum 2.0

I mean it had its doors open. Walking in, I couldn’t help but ask the staff member about the doors being open. She said well, we wanted to show we’re open and our installations don’t have temperature control issues. We went in to find well-written labels, solid engagement strategies, and a kind, open staff member. Most importantly, it felt accessible from the staff smiles to the big open doors. Recently, I was in Maine on a research trip/ quick family getaway.

Movable Type goes Open Source

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Movable Type goes Open Source December 13, 2007 This is old news, sort of. A ways back, Six Apart promised that it would open source MovableType , their flagship software product, and the software that underlies their TypePad service. They are really putting their money where their mouth is, in terms of working toward more openness.

Vote and Comment for ALL these Awesome Nonprofit Panels at SXSW!

Beth's Blog: How Nonprofits Can Use Social Media

The final program is selected through a combination of an open submission and voting process. The process has opened – so you can browse and vote for the nonprofit panels you think are worthy of being on the program until September 2, 2011. Share the link, title, and names in the comments. 2008 SXSW Panel: Pimp Your Nonprofit Cause photo by Ed Schipul. The SXSW Interactive Festival (scheduled March, 2012 in Austin, Texas) is a mega huge social media industry event.

Gender, Race and Open Source

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Gender, Race and Open Source June 29, 2007 My session on Free and Open Source software and the US Social Forum went great yesterday. There were a very wide range of people there, from folks who didn’t know a whole lot about open source, to those who were developing open source apps.

What We Talk About When Talk About Open Data

Tech Soup Blog

But surprisingly few nonprofits are talking about open data. That conversation is happening outside the nonprofit sector, however, and even made the news lately as the British government launched an effort to open tremendous amounts of data to the public — including datasets about everything from property records to water levels — in the hope that sharing the information will facilitate its use in a number of ways. open data nonprofit nonprofits databases

Open 61

Last Chance on Net Neutrality: FCC Public Comment Period Ends Tomorrow!

Tech Soup Blog

Tomorrow is the last day to submit your feedback to the Federal Communications Commission (FCC) during their public comment period on Net Neutrality, so there is time to have your voice heard to help reverse the dismantling of the open Internet.

Links Should Not Open New Windows

Allegiance Group

Opening up new browser windows is like a vacuum cleaner sales person who starts a visit by emptying an ash tray on the customer’s carpet. I have to say, I completely agree with Jakob on this one: Opening external links in a new window is a terrible idea. I started building Web sites in 1998 and have been creating links that open in new windows ever since. That said, the commenters are (almost without exception) on my team.

Open 74

Speaking of open social networks …

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Speaking of open social networks … August 14, 2008 I just joined identi.ca. is a microblogging service based on an open source project, Laconica , and all of the updates are copyrighted by a Creative Commons (Attribution) license. at 5:50 am { 1 comment… read it below or add one } 1 Beth Kanter 08.15.08

Open 100

Reaping the Benefit of Open Platforms

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Reaping the Benefit of Open Platforms September 6, 2007 One of the cool things about free and open source software is that often (not always, but often) they provide an open platform for add-ons. 1 comment… read it below or add one } 1 M.

Free and Open Source Tool #16: CiviCRM

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Free and Open Source Tool #16: CiviCRM April 21, 2008 In honor of the webinar that is happening in a couple of weeks, I figured I’d talk a bit about CiviCRM. CiviCRM is a nonprofit-focused open source tool, centered around membership, fundraising, events and such.

That's Not Nice! Top 10 Tips for Responding to Negative Comments

NTEN

Here’s what some social media pros -- and our own Facebook fans -- have to say about responding to negative comments on blogs, forums and Facebook. Open the Playground, Post the Rules. If a comment contains information about you that is inaccurate or incorrect, play an active role in correcting it. Let the person know that you/why you deleted the comment and link to your guidelines. Pune Dracker, Director, Website Content & Editorial Services, ASPCA.

Last Chance on Net Neutrality: FCC Public Comment Period Ends Friday!

Tech Soup Blog

Update: Due to overwhelming demand on the FCC's website, causing intermittent outages, they have extended the deadline for comments through midnight on Friday, July 18 , so there is still time to put your opinion in. The FCC updated that as of late Tuesday, they had already received more than 780,000 comments, including an open letter from Internet giants Google, Facebook, Twitter, Netflix, and others.

Free and Open Source tool #14: SugarCRM

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Free and Open Source tool #14: SugarCRM March 27, 2008 Since I’ve been covering CRMs for the webinar today, I figured I’d switch categories on my free and open source software list. 2 comments… read them below or add one } 1 Thomas 04.20.08

Open Source CRMs – people like them?

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Open Source CRMs – people like them? and although the sample sizes were small, and not representative of the nonprofit sector as a whole, the people surveyed seemed to like the open source tools available. There were 6 open source (or sort of open source) tools that showed up on this survey.

Vote and Comment for ALL these Awesome Nonprofit Panels at SXSW!

Beth's Blog: How Nonprofits Can Use Social Media

The final program is done through a combination of an open submission and voting process. The panel picker process has opened – so you can vote for the panels you think are worthy of being on the program until August 27th. This visionary panel will explore the premise that openness will be ubiquitous by 2040 – when the debate will no longer be private vs. public, but instead public vs. broadcast. Illustration by Jonny Goldstein of my SXSW panel proposal.

An Open Letter to Convio

Judi Sohn

Leave a comment » The buzz in our biz is that you have made enormous strides over the years in the areas that count – client service, product usability, and bringing the promises of the salesforce and the realities of customerhood into an acceptable equlibirium. Vinay continues to be a major thought leader in fundraising, and an inspiring colleague. You’ve turned some of the hardest-to-please folks I know in the space into some of your most passionate supporters. That’s all good.

Convio 100

An Open Letter to Convio

Judi Sohn

Leave a comment » The buzz in our biz is that you have made enormous strides over the years in the areas that count – client service, product usability, and bringing the promises of the salesforce and the realities of customerhood into an acceptable equlibirium. Vinay continues to be a major thought leader in fundraising, and an inspiring colleague. You’ve turned some of the hardest-to-please folks I know in the space into some of your most passionate supporters. That’s all good.

Convio 100

The power of open source VOIP

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology The power of open source VOIP December 18, 2007 Today seems to be Asterisk day. Asterisk is the open source PBX application that works by using VOIP. You choose the House or Senate committee you want to call, type in your phone number, and Committee Caller will sequentially dial each member of the committee so that you can leave your comment.

Free and open source tool #1: Thunderbird

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Free and open source tool #1: Thunderbird January 3, 2008 Before the holidays, I promised that I’d do 100 posts this year on free and open source tools. Generally, Thunderbird falls into the category of free and open source software that “just works.&# 1 comment… read it below or add one } 1 David Ascher 01.03.08

So where is open source in the nptech ecosystem?

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology So where is open source in the nptech ecosystem? January 16, 2008 I’ve had a few interesting things happen lately which is making me wonder about what’s happening with open source, and the perceptions of open source in the nonprofit sector. Comments? { 4 comments… read them below or add one } 1 Holly 01.17.08

What is An Open Community?

Beth's Blog: How Nonprofits Can Use Social Media

Note from Beth: I’m taking part in the virtual book tour Maddie Grant and Lindy Dreyer are doing to explore concepts from Open Community: a little book of big ideas for associations navigating the social web. I read an early draft of the book and think it is a very important idea for those of us in the nonprofit community embrace. Yesterday, my colleagues and I launched another open nonprofit and social media community – the Zoetica Salon.

Open 75

MPower Open keeps moving forward

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology MPower Open keeps moving forward July 6, 2008 This is old news, but I’ve been busy. MPower Open is now on Sourceforge , they released their product under the GPL v3. I look forward to the growth of this community, and the ongoing development of the MPower solution as an open source alternative CRM for nonprofit organizations.

Open 100

Vote and Comment for ALL these Awesome Nonprofit Panels at SXSW!

Beth's Blog: How Nonprofits Can Use Social Media

The final program is done through a combination of an open submission and community voting process. The panel picker process just opened - so you can vote yes or no for the panels you think are worthy of being on the program or not until September 4th. And, if you submitted a nonprofit panel - and I managed to miss it while scanning 2200 in ten minutes - please add the link and description in a comment.

Open Source Database solutions part I

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Open Source Database solutions part I January 1, 2007 I’m throwing up my hands. more on Open Standards and Benkler (actually, Benkler is up next – I’ve got two chapters to review). I’ve been using varied Unix-based databases since then (as well as others including Access and Filemaker Pro), and most have been open source.