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#NTCFail: When Things Don't Go as Planned (or Your Plan Stinks)

NTEN

NTCFail 2: Name Badges. This is the second year in a row that we were missing a bunch of name badges. It's kind of hard to know if you're missing 100 name badges out of 2,000, so we clearly need a new system. In addition, even when we have a name badge for you, sometimes you want to change the information.

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Case Study: Tools for Community Engagement

NTEN

According to the Twibbon profile for TMWL, 667 users added the badge to their pictures. When it came to blogger outreach, a Google Doc was the preferred and successful tool. Epic Change used four planning tools, but much of the work was really in just two: a private Facebook group and Google Docs. That directed the build.