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Never Say These Four Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can't meet that deadline." Fear -- As in, "I fear that we may be moving too fast." Take a moment.

article thumbnail

Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can't meet that deadline." Fear -- As in, "I fear that we may be moving too fast." Take a moment.

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Your Customers Don't Want To Hear These Four Words

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can't meet that deadline." Fear -- As in, "I fear that we may be moving too fast."

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Nathan Magnuson On Leadership, Coaching, And His New eBook

Eric Jacobsen Blog

You''ll find lots of good advice and insights from this Kansas City area leadership consultant, coach and thought leader. On the surface, it sounds daunting, but the first thing I say is that each person is probably already a leader - and a "leadership expert" to someone. Is that good news or what??

eBook 68
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Four Words Your Customers Don't Want To Hear

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can't meet that deadline." Fear -- As in, "I fear that we may be moving too fast."

article thumbnail

Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can't meet that deadline." Fear -- As in, "I fear that we may be moving too fast."

article thumbnail

Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can''t meet that deadline." Fear -- As in, "I fear that we may be moving too fast."