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What are your most useful synchronous online facilitation practices?

Beth's Blog: How Nonprofits Can Use Social Media

But there is also a trust issue too -- particularly if you don't know all the avatars in real life. This is interesting to me because Second Life is quite the opposite - there is a huge investment in learning the tools, there is no audio (although that is changing) and it is all visual. I keep coming back to damn virtual flip chart.