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Social CRM, part 1

Zen and the Art of Nonprofit Technology

I’m hoping that someone (hint, hint) will write the blog post or report taking off on this work, and articulate the major nonprofit use cases for Social CRM. How do you know which of your Facebook fans/Causes members are also a donors (separate from donations through Causes)? facebook scrm socialmedia twitter.

Social 165
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11 Qualities of an Effective Social Media Manager

Nonprofit Tech for Good

The best social media practitioners express their personalities with a dash of attitude and a bit of flair, and are comfortable articulating their opinions online. Doing something different with a set of tools that tens of thousands of other nonprofits also use is the trademark of an exceptional social media manager.