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Never Say These Four Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can't meet that deadline." Fear -- As in, "I fear that we may be moving too fast."

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How To Say I'm Sorry

Eric Jacobsen Blog

Joseph Medical Center in Kansas City, MO for this sound advice. Offer restitution whenever possible. And, should your apology go unaccepted, most experts say forgive yourself and move on. Note: Thanks to St.

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article thumbnail

How To Say I'm Sorry

Eric Jacobsen Blog

Joseph Medical Center in Kansas City, MO for this sound advice. Offer restitution whenever possible. And, should your apology go unaccepted, most experts say forgive yourself and move on. Note: Thanks to St.

article thumbnail

Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can't meet that deadline." Fear -- As in, "I fear that we may be moving too fast."

article thumbnail

How To Say I'm Sorry

Eric Jacobsen Blog

Joseph Medical Center in Kansas City, MO for this sound advice. Offer restitution whenever possible. And, should your apology go unaccepted, most experts say forgive yourself and move on. Note: Thanks to St.

article thumbnail

How To Say "I'm Sorry"

Eric Jacobsen Blog

Joseph Medical Center in Kansas City, MO for this sound advice. Offer restitution whenever possible. And, should your apology go unaccepted, most experts say forgive yourself and move on. Note: Thanks to St. Apologizing'

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Your Customers Don't Want To Hear These Four Words

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can't meet that deadline." Fear -- As in, "I fear that we may be moving too fast."