Connection Cafe

One Thing Most Nonprofits Stink at (Donor Retention) and How You Can Change It in 2019

Connection Cafe

Donor acquisition is all the rage, but did you know nearly 3 out of 4 new donors leave and never come back. I’d stay that’s pretty stinky, wouldn’t you? Blackbaud’s latest Charitable Giving Report sheds light on the importance of donor retention in the nonprofit industry.

6 Tips to Know Your Nonprofit Is Ready for Skilled Volunteers

Connection Cafe

As a nonprofit leader myself, I know how frequently social sector organizations are strapped for capacity.

Skills 203

Trending Sources

Why You Should Stop Trying to Save the World

Connection Cafe

I get it. You’re committed to making a difference in the world. You love you what you do and you’re good at it. But you struggle with finding the right balance between your work and having a fulfilling personal life.

Life 208

Turnover Troubles?

Connection Cafe

It’s no secret that turnover is a known evil for many social good organizations. What may be less obvious are the reasons why.

Gift 184

10 Ways to Improve Morale at Nonprofit Organizations

Connection Cafe

How’s the morale in your office? Are your staff members excited to work together? Or are you plagued with high turnover? How your staff feel about their work affects your bottom line, as donors and volunteers are turned off by a revolving door of staff members.

Trends in Sustainer Giving – Key Findings from the 2019 donorCentrics Sustainer Summit

Connection Cafe

We recently held the fifth annual Blackbaud Target Analytics donorCentrics Sustainer Summit, hosted by WGBH in Boston on March 23 and 24, 2019, the question on everyone’s mind was simple: following significant gains in donors in FY2017, were we able to retain these surge donors in FY2018?

Trend 130

The sgENGAGE Podcast Episode 94: Does Your Data Have a Bias Problem?

Connection Cafe

It’s easy to think of data as something that’s entirely neutral, but like most things, data is open to interpretation.

What Fundraisers Can Learn from Direct Marketing

Connection Cafe

Prior to working at Blackbaud, I spent 10 years working in annual giving. I’m embarrassed to admit that it hadn’t occurred to me in those years that all my work in annual giving was really direct marketing.

What You Can Learn About Online Fundraising from 152 Canadian Charities

Connection Cafe

Have you ever signed up to get email updates from 152 Canadian charities? What about receive, read, and analyze 1,234 emails from those organizations? Or how about make $25 donations to each and every single one of those 152 charities?

Canada 189

Fundraising at the Speed of Life

Connection Cafe

Higher education advancement teams from around the country are noticing that alumni participation is shrinking, even as donations and commitments from a small group of big donors has grown.

Life 179

2018’s Top Trends in Philanthropy

Connection Cafe

From another record-breaking #GivingTuesday to the power of women’s philanthropy, 2018 has been a year replete with new movements and all-time highs. Take a look below to discover the Blackbaud Institute’s top trends that reverberated across the social good sector this year.

Trend 207

5 Reasons Sponsors Ignore Your Emails

Connection Cafe

This article was originally published on The Sponsorship Collective website. Email is a fabulous tool to help warm up cold calls…except when it isn’t! I hear from clients and colleagues all the time that their e-mails are not producing results. They send out 1,000 emails and hear nothing back.

The sgENGAGE Podcast Episode 93: What You Need to Know about Persona-based Marketing

Connection Cafe

You’ve probably heard a lot about persona-based marketing. But do you really know what it is? What are personas, how do you develop them, and what do you do with them? And should your organization even be worrying about incorporating personas into its marketing efforts? hint…probably).

3 Ways to Enhance Donor Stewardship with Technology

Connection Cafe

As stewardship professionals know well, strengthening and preserving relationships with the donors is essential to an institution’s success. In fact, over 50% of higher education institutions are focused on creating more impactful donor stewardship practices in 2019.

Donor 130

Starting a Recurring Giving Program: Tips from the Major Hospital Foundation

Connection Cafe

The concept of recurring giving is pretty awesome. It enables people to make a meaningful increase in their impact on an organization that they care about without feeling a big impact in their checkbooks. For donors who care about a cause, nothing could be much better than that!

Stewarding #GivingTuesday: Increase Your Retention Rate

Connection Cafe

#GivingTuesday is the largest global day of giving and it’s fast approaching. According to GivingTuesday.org, over $300 million was raised online in 2017, totaling 2.5 million gifts. This philanthropic effort continues to grow, especially across all social media efforts.

Getting Serious About Peer-to-Peer Fundraising Data with Predictive Analytics

Connection Cafe

If you’re like most peer-to-peer fundraising (P2P) staff, you’re drowning in data. You ascertain averages, browse benchmarks , and create charts. You detail donations, edit estimates, and fetch files. You hoard history, gather graphs, and index indicators. We’re very serious about our data in P2P!

The sgENGAGE Podcast Episode 92: The State of CSR

Connection Cafe

Things are changing in the world of corporate social responsibility (CSR). Employee volunteerism is on the rise, and a variety of new trends in employee giving programs are taking hold.

Navigating Power Dynamics to Create “Sticky” Relationships

Connection Cafe

In our last npENGAGE post , we shared some advice for establishing a trusting corporate volunteer relationship that results in not only great project outcomes, but also sets the foundation for a successful long term partnership.

Using Data to Develop Your Alumni Engagement Program: Lessons from UCLA

Connection Cafe

Everyone is talking about alumni engagement. For many institutions, the topic raises more questions than answers. How do you engage with former students beyond asking them for money? What kinds of data should be tracked from these interactions? What does success look like?

Lesson 130

Nonprofit Board Leadership: Advice for Companies and Nonprofits

Connection Cafe

I recently had the pleasure of attending a Better World Leadership event in NYC at which Alice Korngold presented the findings of the 2018 Nonprofit Board Leadership Study.

Cross-Sector Skill Sharing in Action

Connection Cafe

Skills 188

3 Lessons from Museums Advocacy Day

Connection Cafe

At the end of February, I attended the first of (what I hope will be) many Museums Advocacy Days (MAD) on Capitol Hill in Washington, DC. There was something magical about the combination of something I love – museums – with something that scares me: US politics.

Museum 130

The sgENGAGE Podcast Episode 91: Eliminating Unconscious Bias in the Hiring Process

Connection Cafe

How does unconscious bias interfere with the hiring process? It may be different than you think. Listen to this episode t0 learn more about how unconscious bias affects the workplace and how it can be overcome to create diverse and inclusive workplaces.

The sgENGAGE Podcast Episode 90: Increasing Engagement with Digital Innovation

Connection Cafe

Cheryl Contee, CEO of Do Big Things and author of the upcoming book “Mechanical Bull: How You Can Achieve Success,” joins the podcast to talk about digital innovation and how it can be used to increase stakeholder and supporter engagement.

Your 4-Step Recipe for Donor Prospecting Success

Connection Cafe

Prospect researchers are up to their ears in data—and usually with requests. Responding to individual needs probably occupies most of your day but reacting to requests is not the best way to spend your time.

Donor 130

Why You Need to Broaden Your Organization’s Funding Horizons

Connection Cafe

This piece originally appeared in “The Right Mix: How Diverse Income Models Influence Giving” by the Blackbaud Institute. Download the full report to learn how to develop a stable, sustainable, and supported organization.

Fund 130

Generous Donors Continue to Grow Philanthropy

Connection Cafe

In our last Charitable Giving Report, we entered 2018 with a first look at answers to heady questions swirling around the sector. How was philanthropy affected by the tumult surrounding us?

Making Sense of Social Media Advocacy in 2018

Connection Cafe

This article is the first installment of a four-part series examining digital challenges and opportunities for nonprofits in 2018. Let’s start with the big question: is Facebook worth it?

Grassroots Campaigning: How to Use Online Channels to Build Offline Support

Connection Cafe

“Hello Susan, it’s good to see you,” said the member of Congress at the sight of the constituent walking into his Capitol Hill office. “So, So, what bill will I end up cosponsoring for you today?”. You might think Susan was a wealthy donor or perhaps a significant employer in the Member’s district.

How to Create Better Charts to Show Fundraising Results

Connection Cafe

In this post, you’ll learn from my mistakes and create better charts for your audience – to show fundraising results, organization’s impact or benchmarking. Have you seen a chart and asked yourself, “What is this? What am I supposed to learn from this?”. You’re not alone. Are we guilty of creating such charts ourselves? I will let you decide. Here’s a chart from my thesis I created about 15 years ago. Whatttt?????? Here are a few things you should think about while creating charts: Shape.

Chart 100

Lead Like a Girl

Connection Cafe

“Like a Girl” is a phrase we often hear to demean and deride, either consciously or not. Whether they are playing a sport or reacting to an awkward social situation, boys and girls alike are teased that they are running, throwing or crying “like a girl.”

The sgENGAGE Podcast Episode 89: Developing Fundraising Talent

Connection Cafe

How can fundraising professionals, especially those working for smaller organizations, improve their own fundraising skills? And what can organizations do better to attract and retain fundraising talent?

Why All Social Good Organizations Need to Pay Attention to Politics

Connection Cafe

Whether your social good organization has a political affiliation or not, your donors do and their behavior (and your fundraising) is impacted by the state of national politics. That is the focus of episode 79 of The sgENGAGE Podcast: How Elections Influence Charitable Giving.

From Prospective Student to Active Alumni: Engagement Fosters Lifelong Support

Connection Cafe

Start Early and Never Stop Engaging . When you hear the name of your alma mater , what feelings bubble up? What keeps you engaged? . In our family, my husband, daughter and I all have three very different perspectives: .

5 Best Practices for Converting Volunteers to Donors

Connection Cafe

It is not a secret that nonprofits need volunteers and donors to achieve their goals and carry out their mission. The question is, is your organization focusing on the volunteer base that you already have? Many nonprofits do not know that the line between their volunteers and donors is very thin.

5 Ways to Optimize your Donation Forms for Giving Tuesday

Connection Cafe

As you start planning messaging and emails for Giving Tuesday, spread a little love to your donation forms too. Below I will outline the five tips that can help you stand out from the crowd on a day like Giving Tuesday but are also good enhancements for your everyday forms.

How Social Listening Resulted in One Nonprofit’s Most Successful Email Campaign Ever

Connection Cafe

Save the Children Action Network (SCAN) is the political voice for kids. We’re fiercely bipartisan because we believe that kids’ issues shouldn’t be a Republican or Democratic issue.

Quotes And Leadership Lessons From Jumanji: Welcome To The Jungle

Connection Cafe

A Reel Leadership Article My thought going into Jumanji: Welcome To The Jungle was “Do we really need another remake of a film?” ” The 1995 Jumanji starred Robin Williams as Alan Parrish (who gets a nod in the new Jumanji).

Lesson 236

The sgENGAGE Podcast Episode 88: Uncomplicate Your Communications

Connection Cafe

Many nonprofit organizations struggle with communications. A lot of times, this problem is caused by too many complications in their strategy. This episode’s guest is Michael Beall, Principal Consultant and Communications Practice Leader at Accordant Philanthropy.

Ways We Can All Help Advance Women’s and Girls’ Empowerment

Connection Cafe

Women’s and girls’ empowerment is a sweeping topic, defined and shaped by family beliefs and cultural norms in the community and country where one lives.

15 Techniques Used by Top Nonprofits to Boost Donor Acquisition and Online Fundraising Results

Connection Cafe

Online fundraising isn’t a fad. As a matter of fact, online fundraising accounted for seven-percent of total fundraising in 2016. Online fundraising has also proven to be an extremely effective donors acquisition vehicle.

Giving Tuesday: Steps to Create a Stellar Campaign

Connection Cafe

When Giving Tuesday started six years ago, it was about sparking a movement—giving people and organizations a day specifically dedicated to giving back.