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A New Power Couple—Humans Plus Bots Deliver Member Delight

.orgSource

Whether it’s via a chatbot, a human, or some combination of the two, dialoguing in real time is a powerful tool to build sales and loyalty. and in 2011 won a $1 million prize! When the humans are relaxing, live chat is offline. But when the humans are watching the kids play soccer or having dinner, live chat is offline.

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March 2011 Community Builder Chat Archive (#CommBuild)

Amy Sample Ward

This month’s chat focused mainly on sharing lessons and examples from the 2011 Nonprofit Technology Conference , which took place in Washington, DC, last week. We just wrapped up another rousing Community Builder chat – I’m always so energized and inspired by these chats and thankful for all those that participate and share.

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April 2011 Community Builder Chat Archive (#CommBuild)

Amy Sample Ward

The April Community Builder chat zeroed in on data and tools. Some of the past chats have discussed strategy, philosophy, and best practices, but this time we were all excited to share our tips and tricks for measurement, goal-setting, and specific tools to help us do it all! Some of the tools discussed include: Hootsuite.

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June 2011 Community Builder Chat Archive (#CommBuild)

Amy Sample Ward

About the CommBuild Chat: These monthly chats originated out of the #4Change network and are open to anyone interested in learning and sharing about building community, on and offline, with the use of social media or other technology tools. Hope to have you join us in July!

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My Three Words for 2011: Seek, Sense, and Share

Beth's Blog: How Nonprofits Can Use Social Media

My Three Words for 2011 inspired by Harold Jarche's Networked Learning Model. For 2011, my three words are: Seek, Sense, and Share inspired by Harold Jarche’s model for networked learning. How these words will guide me in 2011: Seek: Seeking is the process of keeping up to date in your field.

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American College of Preventive Medicine’s Annual Conference

Amy Sample Ward

Date : February 19th, 2011. Description : Social media tools allow for people to connect: broadcasting messages to real time communication, online networking to offline collaboration. Location : San Antonio, TX. Topic : Social Media in Disaster Response. Related Links : Conference website.

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Funneling Frustration: Building the future for technology and social change

Amy Sample Ward

This week, I shared with Vanessa that during my time offline for the holidays, I found myself reflecting on just how many different frustrations I feel people in this sector have voiced over 2010 – to the point that I, honestly, feel really overwhelmed by the “sick and tired&# state of nptechers world wide. 3 Goals for 2011.

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