Zen and the Art of Nonprofit Technology

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Tools I use: basic workflow

Zen and the Art of Nonprofit Technology

I was perusing Social Source Commons (something I don’t do nearly often enough,) and catching up on the SSC blog , and I thought it might be worth sharing with this audience what tools I use for basic consulting workflow. If you want to look at my Social Source Commons toolbox, it’s here. It’s a great tool.

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Real Social CRM

Zen and the Art of Nonprofit Technology

So I do have social media ennui , but I am also somewhat of a data geek, and cool ways of moving social media data into one’s nonprofit data workflow is pretty important in my most humble opinion. This post on Social CRM is not going to contain one buzz phrase. I’m not sure why this is, exactly.

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New tools

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology New tools February 5, 2008 Last week, I spent too much time watching demos from DEMO , which is this twice yearly event that showcases the most bleeding edge internet technology. You can share these Blists.

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Social CRM, part 1

Zen and the Art of Nonprofit Technology

We were chatting with her about what kind of work we do, and she asked “do you do social CRM?&# As you know, I don’t blog much about social media. But I have to admit, this idea of social CRM piqued my interest. He has a great post on the use cases for Social CRM. More than that.

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My Top 16 tools of 2008

Zen and the Art of Nonprofit Technology

These span the range from tools I use every day or every week, to tools use more occasionally, but depend on. Open Source Tools. WP as a blogging tool rocks my world, and although I certainly could move blogging to Drupal, since I seem to be becoming somewhat of a Drupalista, it’s just not worth it. SaaS Tools.

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Social CRM, part 2: Metrics vs. CRM

Zen and the Art of Nonprofit Technology

So while I’ve been off twitter, I’ve had time to research social CRM (funny, that.) Anyway, you all know this stuff, and know the tools we all use to do this – Salesforce, CiviCRM, Raiser’s Edge, etc. But what about social media as another form of communication?

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Free and open source tool #8:XChat

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Free and open source tool #8:XChat February 5, 2008 This is, really a post both about a tool ( XChat ) and about IRC (Internet Relay Chat.) IRC is an incredibly useful tool. I use IRC every day.